Gongheyuan Hotel

Pleasant hotel, good service. Front office staff very helpful, especially 小范 and 小何。

very good hotel; the swimming was closed unfortunately but overall, a satisfactory experience for the city.

My reservation is staying for 2 nights, at the first night with terrible experience. (1. Assigned wrong a smoking floor which I had requested non smoking rooms and I had awake by smelling cigarette smoking at early morning 0630.)(2. Air Con malfunction with heat wind with 26 degrees whole night and the outside temperature is just 12 degrees. I have to turn off the air con to stop fresh air during the night.) (3. Shower water is suppling unstable water temperatures.)(4. TV is not working)(5. WiFi cannot be connected)(6. Gym open at 14:00-22:00 which might be satisfying the customer regular exercise in morning) But the next day, room changed and all services are satisfied. The hotel manager even open the gym for me in advance. Overall I am happy the management did very well with complain handling and recovery.

This is one of the best hotel that our family had stayed in China. The hotel room is very roomy and clean. The bathroom is clean, modern and very roomy. The food is delicious and the service is great. I highly recommend the front desk "Xiao Qiu" and "Xiao He". Their service manner are outstanding. They are friendly and supportive. We highly recommend this hotel.

Very nice trip. The staff is very nice.

我是晚上入住酒店的，開了一天的車已經很疲累，希望找間好一點的酒店盡快休息，前台安排一間同一層同一公司租房的房間給我，我被夾在中間，開門聲此起彼落，隔壁房間不停大聲嬉笑，我十二點被炒醒一次，打去前台投訴，前台話會處理（我也不知有沒有處理，根本冇停過），一點鐘實在受不了，再打去投訴，也是沒有處理，人家成間公司在開派對你怎可能停到人家，前台根本不應放人進去，租酒店不可只看星級，服務不到位說什麼也是假的，一次非差的經歷

酒店房間乾淨衞生。親子房房間和浴室衞生間空間很大，浴室乾濕分離，洗漱台配了兩個洗手池，非常方便，可惜沒有浴缸😅不過孩子在酒店裡的泳池玩得很開心。自助早餐在6樓。種類不算多，但味道不錯的。因為辦了延遲退房，所以我們中午在酒店6樓吃了點心，也不錯。六樓還有個空中花園。天氣太熱裏。所以沒有去看。大堂裏面有個小小的美術館，可以帶孩子進去看看。總的來説，住得挺滿意的。

服務：前台小姐姐，小邱，小范真的服務很好👍，點贊！服務滿分 西式下午茶:最讓我不滿意的是這個下午茶，原本以為下午茶是特別有儀式感的，直到去到，傻眼了！下午茶居然給個一次性的杯子裝咖啡，而且下午茶如圖，那也太差了吧！要是這樣的話我為什麼花這個價錢來買一個套餐呢？再是，一個服務員照顧10多個人的接待，也沒有服務到位。 更失望的是在酒店當時已經反應這個問題了，都沒有一個回覆或者之類，感覺就對不起這個價格和服務了

房間很滿意，衞生及設施都非常贊！床跟枕頭都很舒服，美美的睡了個好覺。停車很方便，周邊不遠非常多好吃的農莊。晚上出來樓下滿滿的宵夜攤，不愁找不到好吃的東西。最要為酒店抱不平的就是自助早餐，個人感覺非常棒，味道都不錯，沒有特別踩雷的，品種也不少，中式西式一應俱全。評論區説早餐垃圾的，品種少的這的不知道這些人是不是人家收攤的時候去，還是要求特別特別高了。起碼我住過的酒店來説，真系算可以了。最主要價位還非常實惠！總的來説非常滿意！