Bakour Punta Cana Suites

Estuvimos hospedados en el hotel Bakour y nuestra experiencia fue absolutamente excepcional. Desde el momento en que llegamos, el personal nos hizo sentir como en casa. La atención fue de alta calidad, familiar y extremadamente atenta. Siempre estuvieron dispuestos a ayudarnos con cualquier cosa que necesitáramos. La recepción fue especialmente destacada, gracias a la amabilidad y eficiencia de Kimberly, quien nos saludaba todos los días y nos mantenía informados sobre las actividades del hotel. Su atención personalizada y su disposición a ayudarnos en cualquier momento fueron fundamentales para nuestra estancia. Pero lo que realmente nos enamoró fue la actitud del personal en general. Desde Manuel, el vendedor de tours que se convirtió en un amigo y nos hizo varios obsequios sin compromiso, hasta los chicos del bar y el buffet, como Jazmín y Joan, que siempre estuvieron atentos y amables. Incluso Junior, que trabajaba por las noches, fue extremadamente sociable y nos hizo sentir parte de la familia. Celebramos mi cumpleaños número 27 en el restaurante japonés del hotel y el equipo nos preparó un festejo inolvidable. Nos dejaron un pastel y una botella de Aperol en la habitación antes de la celebración, lo que nos hizo sentir muy especiales. Aunque la playa no estaba en su mejor momento, la estadía en general fue excelente gracias al personal. Todos y cada uno de ellos se preocuparon por nuestra comodidad y felicidad, y eso es algo que no se puede medir solo con estrellas. En resumen, el hotel Bakour se merece las 5 estrellas con creces. El personal es extremadamente atento y se preocupa genuinamente por la experiencia de los huéspedes. Si buscas un lugar donde sentirte como en casa y ser tratado como parte de la familia, este es el hotel perfecto para ti.

房間很大，東西好吃，服務態度非常好，比起墨西哥的坎昆，我更喜歡這裏，雞尾酒推薦piña colada, 滿意

Excelente Hotel, muy bonito, moderno y limpio; buen ambiente tranquillos encargados del entretenimiento Yireisy y salami fueron muy atentos con nosotros, dieron la milla extra en cuanto a lo serviciales y amables; este hotel lo considero una perla escondida y es excelente; esperamos volver pronto, muchísimas gracias.

First time in DR and I absolutely loved it! The staff here were beyond amazing and attentive, the food and drink options were good. I didn’t get a chance to use the pool because the beach was a 6 minute walk! I will definitely be back

Our flight was significantly delayed and then cancelled. We booked Bakour late in the day as an affordable option to spend the extra night while we waited for the new flight we booked the next day. After a very long day we finally made it to the hotel, and what a welcome surprise. Nairoby and Willy at the front desk were so kind and helpful. Having only booked about an hour before arriving there was some question about our reservation, but it was quickly resolved. Expedia’s listing wasn’t completely accurate (about breakfast being included) but Willy and Nairoby helped us modify our reservation so we didn’t have to worry about meals for our family. I didn’t get the Bellman’s name but he was also so lovely and helped us make sure we had linens for the sofa bed for our young child. After a week at a different large all-inclusive property, Bakour has been a delightful respite. What a gem hidden in Punta Cana. Sadly we only have one night here, but I strongly recommend you look into this hotel for your trip! The buffet is small but the service was stellar. The rooms are sleek and clean. We didn’t get a chance to try the bar, but it looked like a good time. Housekeeping was so gracious to help us get the sofa bed made up at a late hour.

This is a real gem of a hotel. From checking in to leaving, everything was great. We were upgraded to a deluxe suite, a wonderful room. The living and sleeping areas were clean and spacious, with a bathroom featuring a drench shower and two basins. An outdoor jacuzzi with a view of the hotel grounds completed the room. The food options were fresh (lots of salad, fresh fruit and vegetables and good quality meats), varied and plentiful, with food cooked to order if required. The pools were clean and safe with plenty of space around them to sit and enjoy the sun. There was a small beach area (where yoga classes, etc, were held) at the end of the swimming pool area. In addition to the main food area, we ate at one of the hotel’s restaurants (booking required), and the food there was excellent. The main reason for my score was the staff. Without exception, they were happy, helpful, cheerful people who gave the appearance of enjoying their work immensely. Particular mention must go to Alcides and Joan, who manned the bar; Milly and Joan, who served us in the main restaurant; and Annalina and Laudis, who managed the seating at the main restaurant. A very special mention must go to Kimberly at the front desk. She was so helpful, polite and friendly and made sure our stay was the best. Having travelled the world and stayed in countless hotels on business, she was one of the most impressive members of staff that I have ever met.