Suzanne Marie
9 tháng ba, 2024
We were downgraded from our swim up room upon arrival, as were many other people which we were told during the week by many other unhappy, downgraded people. Those who fought, were able to eventually get the room they booked. We were able to get ours 2 days into our vacation. The rooms were not cleaned well. We were faced with long black hairs throughout our room and bathrooms by the previous occupants. The beach is a disappointment. It is all rocks and you can’t go into the water. You can use a public beach/lagoon to the left of the resort. This beach was also dirty with garbage. If you bought the privilege package for drinks, you won’t be able to get privilege drinks in the restaurants. Our butler Jose was wonderful! He made sure that we were well looked after the entire stay and made all of our dinner reservations for us and made sure any other requests we had, were filled.
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