Verified traveler
12 tháng bảy, 2023
Should have known that our stay would be interesting when checking in. Probably not the best idea to play true crime videos on the lobby TV, especially ones about murders at a hotel. Strange choice of entertainment in a hotel lobby.
We stayed here for about 12 hours. Bed bugs bit our son in the middle of the night, hotel tried to move us to a new room. That room had the shower curtain physically pulled out of the wall with dry wall everywhere. Outside security door kept being propped open with a rock (reportedly 4 times in that single night). Several room doors propped open with security latch at 0300. All in all, pretty shady. We decided to move out instead of trying for room #3, which they promised was an upgrade to a room with a soaking tub.
On a positive note, both people that we talked to at front desk were friendly and apologetic. Have asked for refund from through ********** and Quality Inn corporate, still have received zero reply to the ********** agent our myself for these inquiries.
Dịch