Tài Khoản Khách
26 tháng năm, 2024
Upon our arrival in Praslin our tour package company, Creole, (who also met us at the international airport when we first arrived and would be with us every step of the way = outstanding customer service!) escorted us to our waiting driver who zipped us to the Le Duc de Praslin. The hotel should first be noted for its cleanliness and attention to detail. But more importantly, was the customer service. This would be a theme throughout our stay in the Seychelles – everyone is genuinely friendly and really works to be helpful and accommodating. The staff at this hotel was truly lovely. From the waitstaff in the restaurant (Silva the waiter, et al), to simply chatting with the female gardener/groundskeeper (she does an AMAZING job keeping everything on the hotel grounds trimmed, neat, and lush – so much work but yet so noticeable as well), everyone was genuinely engaging and happy to just chat with the guests. When my wife lost her cell phone (not at the hotel but while we are out of an excursion), the desk personnel, Hilda, coordinated with our Creole rep, and was able to locate the phone and have returned in less than 24 hours! A miracle – but also a shining example of the level of customer service which the hotel prides itself on. The food was excellent! Fresh and varied. During one night at dinner, the owner of the hotel actually came around to every table to chat with the guests. His attentions was appreciated. Something else to note is the hotel's attention to the details making you feel appreciated --- greeting with refreshments, fruit platter, a bottle of wine, coffee, and fresh flowers left in the our room as a welcome gift. The hotel is about a five minute (depending on which room you are staying in) to their little beach. It is easy to get to and just relax. It never seemed crowded or loud. Life definitely works at a different speed in the Seychelles (too hot and humid to move fast!) and that is a good thing when you are there to get away from the hustle and bustle. If the beach isn’t your thing, the hotel has two (smallish) pools. It should be noted that one is “adults only” which is sort of a nice thing as well. We had an amazing stay at the Le Duc de Praslin, and highly recommend it
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