Blue Orange Resort

We specifically booked this hotel because it was advertised as a "wellness" hotel on ***********. To our great disappointment, we were informed upon arrival that there was an additional charge for using the wellness facilities. This information had not been disclosed prior to our booking, we were unaware of this surcharge. We feel that this should have been clearly communicated to us in advance. We booked your hotel assuming that the room rates were inclusive of the wellness facilities. Please advise in writing where the disclaimer and/or hotel policy of the surcharge for using the wellness facilities are available on your website. Eventually we paid for the gym only to find that the jacuzzi was out of order - therefore we could not take full advantage of the wellness area. Further to this disappointment, the restaurant was also closed for the long weekend. The images of the breakfast on *********** are rather misleading given that the breakfast service was just about adequate.