Tài Khoản Khách
27 tháng tư, 2022
Well I've been in worse hotels but this one is definitely in my top 3. Let's start with the positives: 1. Tram line located directly outside for quick and easy access to center of Prague. 2. Asked hotel in advance if they would locate us on the ground floor as my mum is disabled and wouldn't be able to climb stairs very well. (Yes there are elevators but sometimes can be a long walk from elevators to rooms) Hotel located us on bottom floor which was great. 3. Rooms were adequately sized, good lighting and had a safe in the room which was great. And now the negatives. 1. The smell of cigarette smoke the second walked through the door actually disgusting...not a great start. 2. UNBELIEVABLY RUDE STAFF. I hope you can speak their language otherwise you aren't getting anything from them. Not even a welcoming smile. and you can clearly tell they are talking about you in a negative way to their colleague right in front of your face. Just so so unwelcoming and rude. 3. They gave us a bath tub that was so high, my mum couldn't even get in or out of bath, so I make sure you are clear enough when letting them know about disability. 4. Don't bother with the breakfast, not even bacon. No fresh fruits, warm milk. Who has fricking pasta for breakfast. Calls it premium, utterly tastless, could barely eat anything. 5. Don't come to this hotel for the free WiFi either, high-speed my ****. It cut out literally every 3 minutes and you can't get back on it. Just not even worth it. Can't wait for check out time. Wish me luck!
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