Masarykova Kolej

Horrible customer service. At 10:30 am they came knocking furiously to the door of my room to demand that I leave the premises by 11h or they would CALL THE POLICE. Nobody had told us about the check-out time being 10 am. It's nowhere to be seen in the website or in reception. They argued that they had been trying to warn me at 10 am. At that time I was in a phone call with my dad because my mom was being hospitalized due to an emergency. For this reason I did not open the door initially. I told this to the receptionist when she came to my door next and she completely disregarded me and insisted that I left the "hotel". I had to swallow my sorrow and rush to pack my suitcase. I left the room at 10:55, and I saw the same woman already walking toward my room prepared to another warning! I felt extremely insulted and taken advantage of. The "hotel" is a shabby student dorm which they adapted to host a few more guest for a ridiculously expensive price, considering the state of the rooms and those "holy premises". Also, "adapted" is a strong word, the state of the rooms in the "hotel" is depressing, the rugs are dirty, handle bars are broken, there are barely any sockets... The staff must be used to annoying erasmus students who party all night in the "hotel" and need to be silenced every now and then. That's the only rational explanation I can find for the poor treatment they gave me when I had to be lodged there to attend an international conference. Moreover, the breakfast was insipid, very few alternatives (especially for vegetarians) and again, shabby dining room full of noisy students. Not that I have anything against them, but it's a dorm. It shouldn't be advertised as a 3 star hotel. Lastly, I paid for a double room, wrote them to make sure that we would have a double bed, they assured me I would and instead I get twin beds and a third bed in a separate room. They charged 5.950 CZK (about 233€) extra for this. In summary: horrible customer service, not a hotel and flagrant false advertising.