Để bảo đảm tính chân thực của điểm đánh giá được hiển thị, chúng tôi không chỉ tính số điểm trung bình. Thay vào đó, chúng tôi xem xét mức độ tin cậy của đánh giá và ngày lưu trú của khách để xác định số điểm đánh giá cuối cùng.
I recently stayed at Eurostars Porto Centro, and I regret to inform that my experience was deeply disappointing, especially due to the lack of heating in the midst of winter. Despite repeated requests for assistance, the issue was met with a series of excuses and no resolution was provided throughout my stay. This lack of basic amenities not only compromised my comfort but also raised concerns about the adherence to standards that are legally mandated in Canada, where functional heating is not a luxury but a basic requirement during the cold season. Such oversight and neglect are totally unacceptable and reflect poorly on the management's commitment to guest welfare. I strongly advise potential guests to consider these serious shortcomings before booking a stay at Eurostars Porto Centro.
Dịch
Saninder
Lưu trú vào Thg1, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 3 Thg1, 2024
Excellent hotel, kind and helpful staff. Walkable to most places of interest in Porto and to the subway station.
Heaps of restaurants and shopping options around the hotel. Great value for money with spacious and clean room.
Dịch
Maria
Lưu trú vào Thg12, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 29 Thg12, 2023
Hotel is in a central location and walkable to the train station, shopping/stores, restaurants, etc. Hotel is clean, the room is big and with balcony, breakfast is good. Hotel staff are very nice and friendly. The soap in the bathroom is nice - pomegranate scent. If we visit Porto again will definitely stay here again!
Dịch
Fiona
Lưu trú vào Thg11, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 29 Thg11, 2023
Friendly staff and easy check in. I was 1 hr early for my check-in. Not only they had the room ready for me, but they also offered drinks and snacks delivered to my room. It was so nice of them.
Dịch
DAVID
Lưu trú vào Thg11, 2023
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 26 Thg11, 2023
Just had a lovely 5 night stay at this hotel. Lovel staff and rooms. Very convenient for both transport and exploring the city. Great breakfast
Dịch
Adrian
Lưu trú vào Thg11, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 23 Thg11, 2023
I'll be honest with the price I thought I'd booked a hostel, so a lovely 4 star hotel was a pleasant surprise.
Really good central location
Dịch
Ramiro
Lưu trú vào Thg11, 2023
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 18 Thg11, 2023
Mgr, Andrea and Staffs Pedro, and Francisca were Wonderful! Very Helpful and Accommodating of our needs. Breakfast was good, Daniel was kind, and fast. All Staffs we encountered were Very Friendly, and helpful. Maintenance Man replaced the Refrigerator in minutes of request. I would rate this Hotel EXCEPTIONAL! Location-EXCELENT! ROOMS WERE LARGE and presented as 5 Star! Will definitely recommend this Hotel and use it again in the future. Everywhere is WALKABLE! THANK YOU, Eurostars Porto Centro! You're Amazing!
Dịch
Wendy
Lưu trú vào Thg11, 2023
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 3 Thg11, 2023
Staff was friendly and helpful even with a smile.
Great breakfast and close to train station and tourist office to take tours.