While driving to our weekend getaway in Portland, I received a text from the hotel saying that the room I booked was no longer available due to “maintenance issues”. I live about 2.5 hours away. They then informed me that my room was being downgraded. Originally booked a king size bed with a jacuzzi tub, they put us in a small room with just a queen. They stated no other rooms were available. They did offer us free parking and some chocolate covered strawberries. This weekend was supposed to be a nice, romantic getaway with my wife (kid-free). I was incredibly disappointed that they changed the room with such short notice. I would have looked for a room elsewhere. This was our second time staying at this hotel, but we will not be returning.
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