Treebo South Avenue, 700 MTS from Promenade Beach

Staff rose up to the occasaion and managed a crisis very efficiently. Our Spicejet flight was cancelled and rescheduled for next day. Treebo accommodated all passengers, arranged taxis for transportation, dinner was served in restaurant or even selivered by room service. Housekeeping was efficient with multiple requests of extra beds n drinking water. Rooms were clean and comfortable Breakfast was fresh, hot and tasty. Staff was polite and had the situation well under control to look after what would have been irate passengers who had spent 4-6 hrs waiting at the airport only to be deplaned after boarding!!

The room was neat and clean. As we were 3 they have upgraded us to XL room with no extra cost. Had a pleasant stay. Also near the Beach is at 500 mtr walkable distance and cafeterias. All the spots at white town are at walking distance. In house Restaurant food also good. Very much recommended.

I am writing this review against the Agoda booking app and Treebo Trend South Avenue Hotel Pondi with utmost irritation and displeasure. One of the top-notch fraudsters in online booking .it was a nightmare for me after the booking I made and had an embarrassing experience in my life which I definitely want the public to know and be aware of the boondoggle Agoda experience. I have booked the 2 rooms for my family with Kids and parents in Treebo Hotels Pondicherry which I personally confirmed with the Hotel after I made the reservations. I travelled on 26th Jan to Velankanni and after day two I reached the Pondi Treebo hotels after travelling more than 700 km from Kerala. To my surprise, I was told that there is no such reservation in my Name, and they don’t have any responsibility for Agoda’s reservation. After a small altercation, I contacted Agoda and they said the hotel was overbooked and they cancelled the reservation. They had sent the mail a day prior which I was travelling, and I did not check the mail. Still, my reservation amount is with them and is yet to be returned and they did not provide any alternative stay. I was totally disappointed, felt cheated and completely depressed. In order to continue my stay in pondy I had to book another hotel for an enormous amount. Such an egregious experience with this hotel booking App needs to be put in the limelight. All folks out there my humble request is to stay away from this fraudster Agoda and Treebo Hotels.

The facility was well maintained, it was clean, the complimentary breakfast was good with South Indian and continental food, and the over all experience was great I personally liked it very much good for a family stay recommend the property 100%

I've stayed in 5 other hotels with even more tariffs however this hotel beat all of them. Be it is food or service or comfort stay they deserve 5 stars. In the peak tourist period it is difficult get a room also so book well in advance. Undoubtedly they will be 1st choice in Pondi for me. Kudos to team south avenue