Tài Khoản Khách
23 tháng tư, 2024
This is to any one planning to pay a visit to this resort , PLEASE DO NOT . I have stayed at this resort multiple times and the only reason i keep going back is the convenience for parking unlike any other options in this neighbourhood . I have always been satisfied with my stay here although the service, amenities and food is not that impressive but somehow justifies the cost . My recent visit where we stayed for three nights is what changed my mind . Firstly , we had booked our stay without breakfast . We later changed our mind and checked with the staff if it was too late to change our reservation to the one that did include the breakfast . The staff gave us an impression that it was possible and we went ahead with it . Only to find out that , the room rate never changed and all this while we were charged out of the standard alacarte menu which is pricier . Had the staff not wrongly informed and misled us , we would have never opted to do so . However , we only got to know this at the time of checkout . We wanted to checkout by 6am but the front desk was unattended so we had to wait another 30 mins just for someone to come and man the counter . After a long wait , a 14 , 15 ish year old boy named Sujit chettri comes and attends us . He looked highly unprofessional and clearly not ready for the role . Basically , he is clueless , he doesnt get your question and would not know how to respond either cause he is a child . I am unsure why the hotel even allowed him to be there in the first place . After explaining our side of the story , he continues to play with his system without giving us any information and keeps insisting that we pay whatever is on the bill as it can not be amended . It was not a big amount anyways so ended up paying whatever was demanded and left the scene as we were already very upset about the wait . Once we left the place , i realised i had forgotten some of my belongings in the room . I immediately gave them a call and gave them proper description of my items and where i had left it . Its a brand new hair dryer and a hair straightner that i had used and kept in the cupboard . The staff on the phone kept insisting that nothing of that sort was recovered from that room . We then told them that upon our stay , the housekeeping was constantly visiting our room and were cleaning when we are not present so i even asked the staff to check with the housekeeping team if they had unintentionally misplaced the items . The staff over the phone told me that all the Housekeeping staffs have left and could only give me an answer by tomorrow when they return . I patiently waited till this morning , gave them a call to get an update but the response was negative yet again . He says no such item was found or handed over to the reception and i could hear a lot of background noise agressively asking the staff to tell the same . I am 100% sure that i left the items there .Thats where i last saw it . I have never been skeptical about leaving
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