Tài Khoản Khách
12 tháng năm, 2023
I recently had the misfortune of staying at Zostel Pokhara with my family, and I must say it was the worst accommodation experience of our lives. I feel compelled to share my encounter to save fellow travelers from enduring the nightmare we went through. Here's a comprehensive breakdown of the multitude of issues we encountered during our stay: Incompetent Management: The management at Zostel Pokhara displayed a shocking level of harassment towards their customers. They seemed disinterested in providing any assistance or resolving our concerns. Lack of Facilities: To our dismay, Zostel Pokhara provided absolutely no facilities that one would expect from a reputable establishment. Basic necessities such as hot water were non-existent throughout our stay. Nonexistent Hot Water: Despite our repeated requests, hot water was a luxury we were denied. It is unacceptable for a supposedly reliable accommodation to fail in providing such a fundamental amenity. Disregard for Customer Requirements: Zostel Pokhara demonstrated a complete disregard for our requirements. They failed to answer our calls and ignored any attempts to communicate our concerns. This lack of responsiveness left us feeling neglected and helpless. Room Mismatch: The room situation was a disaster as well. Although we had booked specific rooms, we were given entirely different accommodations without any explanation or apology. Unprofessional Manager: The manager's behavior was downright outrageous. When we dared to request hot water after a tiring day, he confronted us with aggression, pointing fingers, shouting, and yelling. To our disbelief, he was clearly intoxicated, which only exacerbated the hostile situation. Forced to Leave: In the middle of the night, the manager took his unprofessionalism to a new level. Instead of addressing our concerns, he asked us to leave the premises simply because we had asked for a resolution to the hot water issue. Such behavior is utterly unacceptable and demonstrates a complete lack of professionalism and respect for guests. It is evident that Zostel Pokhara has numerous flaws and fails to meet even the most basic requirements of its guests. I urge all readers to reconsider staying at this establishment solely based on the Zostel brand. Trust me when I say that this is not an isolated incident – it is indicative of the poor quality and service provided. Save yourself the trouble and explore the abundant alternative options available in Pokhara. There are countless accommodations that prioritize your comfort and well-being, unlike this disappointing Zostel branch. I sincerely hope that by sharing my honest experience, future travelers will be spared from the frustrations and disappointments we encountered. Let this review serve as a cautionary tale and a plea for Zostel Pokhara to take immediate action to rectify their numerous shortcomings. Note: This review has been submitted with the intention of providing accurate feedback based on perso
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