Các đánh giá Hipotels Gran Playa de Palma

Don't stay here or in this area. Flew in from Canada, after 16 hours flight, the AC Does not work!! The hotel lied to us and said they will get a technician to fix it and for 2 days no one could get it to work. Finally, one staff told us there is a regulation in Spain that customer cannot use the AC thermostat and they control it. I almost had a heat stroke, it was uncomfortably hot and stuffy. AC did not work, we checked out 2 days early and got out of there. The hotel staff is unfriendly and no customer service skills, they did not refund us for our 2 nights $700/night and lied that AC was working. The entrance lobby has FULL air condition but everywhere else there is supposedly a regulation. Good way to fool customers. We tried to choose luxury but this is not. Area is full of drunkies and loud. Breakfast was good but exactly at 1030am they turned off the lights in the restaurant while we are eating, WHO does that in a luxury hotel? If we are paying $700 / night then we are not beggars for food! Just need some relaxation while eating, not turning off lights and machines. It's just a massive hotel with a nice pool but nothing beyond that!