Alexandre Hotel Gala

Good service. Nice location. Rooms should be cleaner.

ya en cuanto llegamos nos dimos cuenta de lo mal que sería cuando la recepcionista después de explicarnos todo nos hace publicidad de un casino, luego al llegar a la habitación no teníamos cuna, cuando la pedimos y llegó, la colchoneta estaba súper sucia y al decírselo a la camarera, simplemente le dio la vuelta y le puso las sábanas, luego por la noche como a eso de las 23h escuchamos como en la zona de atrás del hotel tiraban botellas de cristal en el contenedor, vamos, qué descansar, lo que se dice descansar en este hotel poco, todo es ruidoso y eso de que es para niños y familia, para mí no lo fue, la zona de juego abre una hora al día, y ya si cuento la mala calidad del desayuno, es sin duda alguna, una estafa. Por cierto, las fotos están mejor de lo que realmente está el hotel, humedad en el baño, terrazas con mal aspecto y bastidores de las puertas dañados y el colchón encima con un agujero en el centro, dolor de espalda asegurado

Personal  muy amable instalaciones adecuadas para pasar unos días con niños.

Bon hotel proche des transports et activités

Room was very run down, balcony was very small. Food was edible but most of the hot food was cold. Gym in the spa was very old equipment, poor hygiene and not cleaned very often. Felt like I was totally ripped off staying here.

A warm welcome, into a very inviting and classy Christmas decorated reception! Swift and easy check- in. The room was spacious and spotless with one of the best showers I’ve ever had !

Everything would need a fix. Floor on the room was broken and everything looked very used in the room. Service was not good in restaurant and food was not special. You need to pay extra for everything that is normally in other hotels included like safety deposit and water in restaurant.

Nice looking hotel inside and out. Good location. The spa is nice and massages good value. Natalia on reception is lovely, a real credit to your team. The food was nice and a great variety. Unfortunately let down by a few points - the dining hall is chaos. Poorly laid out. Often hard to find a cleared/clean table. Hard to get staffs attention for a drink in the dining hall. No irons are available for guests - we were told to use the laundry (fee). Found it unusual that the exact same drinks are served so differently for all inclusive / non all inclusive guests. For example, the exact same cocktails are served in nice glasses and with fruit decorations etc to paid guests but to all inclusive guests come in small basic glasses with no fruit etc. Another example, soft drinks are served in pint glasses with lemons for paying guests but plastic cups for all inclusive guests. It feels like all inclusive guests are penalised for some reason. Evening / bar snacks are almost non existent so fill up on dinner! Overall however - decent value for money.

Second stay at Alexandre Gala and the services provided met expectations, making for a smooth and enjoyable stay. The food was good and well-prepared. The room was clean and comfortable, which added to the overall positive atmosphere. The staff were helpful and attentive, ensuring all needs were met. I would definitely recommend this hotel!