Các đánh giá Barcelo Coconut Island

Phản Hồi Từ Khách Sạn: Dear Anonymous,Thank you for your review.We are thrilled to hear that your stay with us left a positive impression.We regret to hear about your experience with the pace of service by the pool. We understand that timely service is a crucial part of a relaxing vacation and we are truly sorry for any inconvenience we may have caused. We are reviewing your comments with our team in order to improve our service.Our resort is dedicated to providing a serene environment complemented by impeccable service and luxurious accommodations, and we are glad that these aspects contributed positively to your stay.We hope to welcome you again in the future.Best regards,The Management

Phản Hồi Từ Khách Sạn: Dear Kirsty,Thank you so much for your nice review and for visiting us again!Wishing you a happy festive season, we remain,Kind regards,Urs Aebi - General Manager

Phản Hồi Từ Khách Sạn: Dear Sherry,Thank you very much for your reivew and feedback, which is very much appreciated!Our location is a bit off because we are located on a separate island next to Phuket. Our AI packages are indeed designed for guests who like to indulge :)Kind regards,Urs Aebi - General Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your review.It is delightful to hear about your positive experience at our resort.We understand your concerns regarding the pricing for our food and beverages. While we strive to maintain a high standard of quality for all our offerings, we also aim to deliver value through our comprehensive amenities and services. Please note that the additional service charge and VAT are standard practices in the industry. We appreciate your understanding and will take your feedback into consideration as we continually review our pricing strategy.We are overjoyed that you found our resort to be beautiful, with commendable amenities and services that catered to your family's needs. The free boat service to the mainland is indeed one of the unique features we offer to enhance our guests' experienceFinally, we are pleased that our resort's location and the convenience it brings were aspects that contributed positively to your stay.We hope to welcome you again in the future.Kind regards,Enric Maimir - Guest Experience Manager and Quality Control Manager

Phản Hồi Từ Khách Sạn: Deear Marielle,We appreciate that you took the time to share your experience with us.We understand that the unique design of our rooms is a question of personal taste. We are sorry that the bathroom was not to your satisfaction and have noted your comments.We are however delighted to know you made the most of your time with us.It is also good to read that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management

Phản Hồi Từ Khách Sạn: Dear Jack, thank you very much for your review and feedback, which is very much appreciated.We will certainly discuss your comments about the guest culture at our resort in order to improve this.Kind regards,Urs Aebi - General Manager

Phản Hồi Từ Khách Sạn: Dear Kam Man, Thank you very much for your kind feedback.We hope you are enjoying your time at Barcelo Coconut Island.Kind regards,Ina Ivalinova- Assistant General Manager

Phản Hồi Từ Khách Sạn: Dear Youssef, thank you very much for your review and we are happy to learn that you enjoyed your stay with us! Best regards, Urs - General ManagerThe Barceló Coconut Island Team

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for your nice review and we are glad to hear that you enjoyed your stay with us!Kind regards,Urs Aebi - General Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to review your stay.We are overjoyed that our resort served as the ultimate escape for you and that our team's dedication contributed to your fantastic getaway. It's wonderful to know that the tranquil ambiance of Barceló Coconut Island helped create such a positive impression during your stay.We look forward to welcoming you back on a future occasion.Kind regards,Ina Ivalinova- Assistant General Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for your review and we are happy to hear that you enjoyed your stay with us!Kind regards,Urs Aebi - General Manager

Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your experience with us. We appreciate your detailed feedback, and we are genuinely sorry to hear that your stay did not meet your expectations in several aspects.We regret any inconvenience caused by the transportation arrangements and the delay you experienced while waiting for the buggie. Your feedback regarding the housekeeping issues and maintenance concerns has been duly noted, and we assure you that we are addressing these matters promptly to ensure a higher standard of service for our guests in the future.However, we are delighted to hear that you enjoyed our breakfast offerings. We take pride in our culinary offerings and are glad that it left a positive impression.We understand that certain aspects fell short during your visit, and we apologize for any inconvenience caused. Your feedback is invaluable to us as it helps us improve and provide a better experience for our guests.Should your travels bring you back to the area, we would love another opportunity to showcase the high standards of service and hospitality that we strive to provide.Warm regards,The Village Team

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your review.We are thrilled to know that the ambiance and our dedicated staff made a positive impact on your experience. It fills us with pride to hear that our Laku bar has met your expectations and provided a cool spot for you to enjoy.We're sorry that our beach wasn't as convenient as we'd hoped it would be for you and have noted your comments.We hope to welcome you again in the future. Best regards,The Barceló Coconut Island Team