Các đánh giá Tuana Hotels Casa Del Sol

Phòng rất rộng rãi, chắc chắn đã được cải tạo từ lâu, gạch lát sàn lốm đốm, giường tương đối cũ, chăn bông rất mỏng, phòng tắm trông giống như một phòng tắm nhỏ trong một nhà tắm lớn. Ưu điểm duy nhất là không gian rộng nhưng có cảm giác như một ngôi nhà tường trống, tầng một có quá nhiều muỗi. Có lẽ vì đang là Giáng sinh nên căn phòng này chỉ ngang tầm khách sạn ở Trung Quốc, chênh lệch nghiêm trọng với giá phòng. Chúng tôi bị trễ ở quầy lễ tân rất lâu do đổi phòng, đi chơi ngoài về, người già và trẻ em đều mệt mỏi, tôi cũng xin cảm ơn bộ phận chăm sóc khách hàng của Ctrip đã xử lý kịp thời và liên lạc nhiều lần.

Khách sạn gia đình tuyệt vời, gần bãi biển. Có tất cả mọi thứ bạn cần cho trẻ em - hồ bơi, cầu trượt nước nhỏ, thác nước nấm, phòng trò chơi, thực đơn dành cho trẻ em. Đúng là họ dọn dẹp cách ngày, nhưng có lẽ vì chúng tôi ngủ lâu và họ đi lại xung quanh chúng tôi. Phần còn lại trong khách sạn không tệ, bạn có thể xóa nó khỏi tiền đặt cọc, số tiền còn lại khi nhận phòng. Ngoài ra họ thường tặng thẻ giảm giá 20%. Hóa ra rẻ hơn trên đường phố.

Thật tuyệt vì khách sạn thực sự rộng rãi và dễ chịu. Các nhân viên cũng tốt bụng

Chỉ 213hkd một đêm với phòng 3 giường như ảnh. Phòng rộng, phòng tắm sạch sẽ, có nước nóng, nệm tốt và cách bãi biển 5 phút đi bộ. Ngoài ra, có 3 hồ bơi và một trong số đó có một đường trượt nước nhỏ, rất phù hợp với trẻ em.

They asked deposit 3000thb for each room. My family big. We booked 3 rooms. On cash, we deposit 9000 thb. Well... it was super good condition to stay. So we just paid deposit. Later we got all deposit back when check out.

This was our second stay at this hotel with my family, and once again, everything was excellent! The reception staff were incredibly welcoming and friendly, making us feel right at home. We were pleasantly surprised when they upgraded our room at no extra cost – such a thoughtful gesture! The room was spacious, spotless, and had a large balcony with a beautiful pool view, which made our stay even more special. I especially loved starting my mornings there with a cup of coffee – so peaceful and relaxing. The location is perfect too – just a short 6-7-minute walk to Kata Beach, with restaurants, a 7/11, and currency exchange nearby. We truly enjoyed our time here and will definitely recommend this hotel to our friends. Looking forward to our next stay!

Very cool hotel with possibility use pool just from your suite (if you live on first floor). Good breakfast, good location near Kata beach.

Great place to stay! The pool was amazing for everyone! The rooms are spacious and very clean. The breakfast buffet and other food was good as well. Will be staying here again.

Positive Aspects The hotel's location is very convenient, just a 5-minute walk from Kata Beach. The facilities are spacious and comfortable, including a restaurant, bar, kids' club, spa, and gym, along with roomy bedrooms and bathrooms.  Negative Aspects Unfortunately, the hospitality leaves much to be desired. Room maintenance was lacking; for instance, the showers had poor water pressure, and the temperature was difficult to control—water was either scalding hot or ice cold. While we booked two standard rooms, one was unexpectedly upgraded to a family room, which had a very comfortable mattress. In contrast, the mattress in the standard room was noticeably old and hard from overuse. We checked in around 1 AM due to our flight arrival time. The front desk staff seemed superficially kind but were not very helpful. Although the hotel requires a cash deposit of 3,000 baht per room (which is reasonable), we were surprised to learn that credit cards were not accepted. When I inquired about this, the staff member curtly replied, "It's in the fine print of your reservation from Ctrip. You can call them to complain if you want." I admit I didn’t read the fine print, but the way it was handled was quite embarrassing. Overall, the staff seemed primarily focused on upfront cash payments for everything and showed little regard for our comfort. The only two employees who greeted me with a smile during our entire stay were the housekeeper and a staff member promoting the dinner buffet, clearly eager to upsell. I felt unwelcome throughout my stay. After over ten years of vacationing in Thailand, this was the first time I experienced such a lack of the warm hospitality I’ve come to expect. To the potential foreign manager of this place: Let the locals handle it the Thai way; they understand hospitality far better than you do.

Good: Pools, location Bad: This place feels like a budget airline. From the moment we arrived, it felt like they were searching for fees. Security deposit, room card deposit, Even though we purchased a 3 bed suite, we had to pay an extra daily fee for our daughter to stay with us. We had to call them when we wanted a third towel or a third water bottle. The real problem, however, was when they claimed we stained a towel with some mysterious yellow dots and they were going to charge another 500 fee. We discovered this had happened to at least one other resident as well and others had complained of similar shadiness on other sites. I asked what made them think the yellow dot towel came from our room and they said the cleaners take photos as they collect the towels. My wife happened to be in the room when the cleaning ladies allegedly found and documented the towel, but it didn’t happen as they claimed. I also went a little overboard as a detective and studied the cleaning lady’s movements at other rooms and verified the process they claimed wasn’t true. We didn’t use the towel beyond drying off in the bathroom and I can’t fathom anyway that stain could have occurred from our use. The manager always seemed to conveniently be away when we requested to speak with him. If they had actually found a stained towel in our room with my wife laying right there watching, it would have been the logical time to provide evidence. Unfortunately they waited 6 hours and sent a bill with a photo of some random towel with a yellow spot that had no connection with our room. Although the staff were aware of the situation and failed to provide meaningful evidence of the claim, we were still forced to pay. Perhaps they made a mistake and put the wrong room number, perhaps it is some money making scam. Regardless, I wasted multiple hours of vacation time and endured a great deal of stress trying to deal with this injustice and I hope no other customers experience the same. Note: Trip.com was amazing in this and I am continuously impressed by their great customer service

Tuana has a great location and amazing amenities for families. We enjoyed our week long stay there and will recommend the hotel.

1. The hotel staff is very low-key. We paid everything in advance and checked everything with the Chinese C-TRIP, who refused to listen to us and refused to listen, just told us to contact C-TRIP if they were paying extra rationally. After a lengthy explanation, the staff only admitted their mistake and offered no apology. It really hurt my feelings and made me a poor hotel. 2. The hotel was very old and had no cleaning or maintenance. Also, we asked for mosquito repellents because there were so many mosquitoes that we could not provide them at the hotel and, despite the fact that it was very late at night, all they had to do was take care of themselves. Our children suffered from mosquitoes all night. It was a poor hotel that provided very bad memories from the first night of the Phuket trip. I hope there will be no more victims by referring to my review. Finally, I suggest that C-TRIP, which does not take any care of anything and is only concerned with the import of intermediate fees, also reflects on itself and grows up to be a company that cares more about customers. This hotel is trash!!! 1. 酒店的服务员态度很恶劣。 我们用中国C-TRIP提前支付了所有费用,并全部进行了确认,但酒店职员不听我们的话,也不想听,只是通知C-TRIP是否支付追加费用。 后来经过长时间的解释，酒店职员只是承认了自己的失误，没有做出任何道歉。 真的很不高兴，是劣质的酒店。 2. 酒店很老旧，也没有打扫管理。 另外,由于蚊子非常多,所以要求了驱蚊剂,但酒店无法提供,只是回答说,即使很晚(12:00),也要由个人自行解决。 我们的孩子们整晚都被蚊子折磨着。 从普吉岛旅游的第一晚开始，这里就是一家提供美好回忆的劣质酒店。 请参考我的评论，希望不要再出现更多的受害者。 最后,建议不进行任何管理,只关心中间手续费收入的C-TRIP也反省,成长为更真心为顾客着想的公司。 这家酒店真是垃圾！！！ 1. 호텔 복무원의 태도가 아주 저질 입니다. 우리는 중국 C-TRIP으로 모든비용을 사전에 지불하고 모두 다 확인을 하였는데, 호텔 직원들은 우리의 말을 듣지도 읺고, 들을려 하지도 않고 그저 알방적으로 추가비용을 지급하던지 C-TRIP에 연락을 하라고만 했었습니다. 나중에 긴 해명 끝에 호텔직원은 본인들의 실수를 인정만 했을뿐 어떠한 사과도 하지 않았습니다. 정말 기분이 상했고 저질의 호텔 입니다. 2. 호텔이 아주 노후 되었고, 청소 및 관리도 안되어있었습니다. 또한 모기가 아주 많아서 모기약을 요청하였으나, 호텔에서 제공은 불가하고, 아주늦은밤(12:00) 에도 불구하고 개인이 알아서 해결해야 된다는 답변뿐이었습니다. 저희 아이들은 밤새 모기에 시달렸습니다. 푸켓여행의 첫날밤 부터 아주 나쁜 추억을 제공한 저질의 호텔이었습니다. 제 리뷰를 참조하여 더이상의 추가 피해자가 발생 하지 않았으면 합니다. 끝으로 어떠한 관리도 하지 않고 단지 중간 수수료 수입에만 관심있는 C-TRIP또한 반성하고 보다더 고객을 진심으로 생각하는 회사로 성장하길 건의 합니다. 이 호텔은 정말 쓰레기 입니다!!!

It's very good choice for family trip! Children absolutely be loved with personal access to swim.

very bad！ I lost nearly 4,000 RMB in this hotel, nearly 20,000 baht.😠😠😠