Khu nghỉ dưỡng Palma

호텔 예약 후 하루 전 전화도 2번이나 했고 전화를 안 받아서 그다음 날 호텔로 택시 타고 갔는데 폐가도 아니고 철문에 은색 자물쇠가 꽁꽁 감겨있었고 그 앞에서 아이 둘과 30분 정도 택시에서 호텔 측에 전화했는데 받지도 않고 하루 전통 화가 안됐다는 이유로 환불도 못 받고 그냥 하루 숙박비 안 준 곳! 그래서 다른 곳으로 바로 예약해서 갔다 여행 다니면서 이런 곳은 처음이며 응대도 그렇고 리조트 구경도 못해봤고 최악이다 푸꾸옥 8박 9일 여행 가서 이곳 때문에 마지막 날 기분이다 잡쳤다 트립닷컴의 해결책도무능하다고생각한다 고객이할건다한건데 리조트 쪽에서 안 해주는 환불이라며 어이없고 트립 닷컴 기분 나빠서 당분간은 처다도 안 볼 듯

Extremely disappointing resort, not recommend This resort cannot provide recreation services and appropriate assistance and service. The The environment is totally different with the description. Not tidy and poor drainage. Trash and construction material in the garden and nearby the pool. No lounger and only broken sun umbrella on the pool deck. The first day I arrived, the staff told me the restaurant and pool are not available now, I need to move to another hotel for those services. Also, I only received a KEY instead of a proper access card. When I went back to resort at around 11:30pm, the gate was locked and no staff or response after rang the bell (may be broken). I had to whatsapp the front desk for help to get into the hotel. In room, no toilet paper/ TV remote control/ air-con remote control/ trash bin. I requested for remote control for 2 rooms. The front desk gave us only one remote control and the battery was running out. Asked for another remote control in the morning, but no replacement until another day morning when we asked again. In these few-day stay, only one time house keeping. No trash bin in room, I had to prepare a plastic bag to collect trash. Even we put the trash outside of the room, no staff came to collect. The most disappointing is NO ELECTRICITY and the staff CANNOT help with this situation. Electricity is out of service at mid-night. I reported this situation at 8:36am in the morning and asked for help to fix this situation. After 20 minutes, a strange man (not wearing uniform) opened our room without knocking our door by access card. This is ridiculous and rude that a male staff barging in a guest room. The male staff came inside and didn’t tell us what his purpose. Just keep switching on and off all switches then left. I didn’t think he can help with this, so I contacted the front desk for changing another room at 8:53am. I was told that the room would be available at 12pm. I expressed that we cannot wait until 12pm and our schedule would be ruined. The staff asked me to go to another room (the another room I booked). I paid expensive room fee for the room, no one will accept this solution. So, I contacted agency (trip.com) for assistance. However, NO STAFF RESPONSE to the phone from trip.com. Until I report the issue to agency, no personal helps me. After I complained to trip.com and trip.com tried to contact them via phone, they can arrange another staff come to fix the electricity problem and arrange another room immediately. The staff management and service are extremely disappointing. I request for refund due to the poor arrangement and bad resort environment and service. The booking fee is expensive than other hotel in adjacent area, I did not expect I have to deal with those problems. The staff is not helpful to the problems. I requested for refund but the resort refused my request. And I do not have any proper way to complain to the resort.

Stay away from this place. The room they gave us was disgusting. The bathroom is located outside the bedroom with holes that the neighbouring room can technically see us showering and with no A/C. The breakfast was disgusting due to them leaving food out with fruit flies everywhere. Everything we needed such as remote for the tv and hair dryer, we had to ask for it. I would not recommend this place.