michele
22 tháng năm, 2024
The hotel, staff, location were all perfect. However, we made arrangements the night before with the valet to bring our vehicle up since we were leaving for our flight at 3am. we tipped him and he said the vehicle would be on the street in front of the mariott. at 3a.m. When we went downstairs, the car was not there and the keys were not located for 10 minutes. they had a note on them that said EARLY DEPARTURE. luckily the desk clerk and the security guard worked together to take my husband into the garage and located the car with much difficulty. we did get to the airport on time, but it was very nerve racking. the night desk clerk said it was the 3rd time that week that it had happened. she also stated that the valet sat in the lobby until midnight when he left and was on his phone. This person does not need to be working there. The tip we gave him should go to the security guard who helped out.
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