Stephen
31 tháng mười, 2023
First off, I want to give Kyle a shoutout at the front desk for his amazing service and personality. We were coming in from Vegas to watch the Ravens play and had our jerseys on excited before the game. Kyle shared our enthusiasm for the game since it was my friends first NFL game. He gave us shuttle recommendations, and let us know the best route to take before the game. Not only was his positivity and great attitude amazing, the overall check in experience he delivered was top notch. He set the tone for our visit and always left us with a smile and made sure we were okay throughout our stay. We were in constant communication with Kyle and wished us the best before the game and our travels. This guy deserves a raise because of the level of service he gave. I usually don’t leave reviews but I had to shout out this amazing person because of how much of an impact he made on our stay. He is the perfect example of what a front desk agent should embody and giving that welcoming experience. I hope you guys find a way to keep Kyle long term because he will be successful wherever he goes due to his attitude and outlook on life!! Thank you again Kyle for making our stay warming and welcoming. This trip wouldn’t have been as great without the service you delivered. Do big things in life and continue to have that welcoming outlook on life.
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