88/28 Soi Naklue14/1 T.Naklue, Banglamung District, Na Kluea, Bang Lamung, Chon Buri Province, 20150, ThailandXem thông tin khách sạn
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3.7/5
40 đánh giá
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Người Dùng Ẩn Danh
Phòng Tiêu Chuẩn
Lưu trú vào thg 11, 2024
Gia đình
9 đánh giá
1.0/5
Đăng tải vào 31 thg 12, 2024
This was one of the worst hotel stays I’ve ever had, and it’s shocking that this property claims to be a 5-star hotel on Trip.com.
First, the WiFi was atrocious. It didn’t work at all, and I had to repeatedly call the front desk to have it fixed. Even after multiple attempts, the connection was unreliable and slow. For a 5-star property, this is completely unacceptable.
The cleanliness was appalling. The room floor was sticky, with visible dirt, and it clearly hadn’t been cleaned properly. Dust coated the surfaces, and the bathroom wasn’t much better—it looked like it hadn’t been maintained for weeks. It felt like staying in a low-grade motel rather than a luxury hotel.
The TV didn’t work either. It refused to turn on, and there was no explanation or attempt to fix it. This added to the frustration of having limited in-room amenities and left me wondering how the hotel could neglect such basic facilities.
The noise levels were intolerable. Late at night, large groups of tourists checked in, creating chaos in the hallways. Adding to this, the soundproofing in the rooms was awful. Every noise from neighboring rooms, including some extremely “unpleasant” and inappropriate sounds, was clearly audible, making it impossible to relax.
The staff were unhelpful and unfriendly. Communication was a big issue as they struggled with basic language skills. For example, when I asked for a toothbrush, the staff simply pointed vaguely somewhere instead of assisting me. This lack of professionalism and hospitality was disappointing and made the stay even more unpleasant.
The room’s amenities were outdated and poorly maintained. The furniture was scratched and worn, the air conditioning was loud and inefficient, and the overall condition of the room was far below standard.
The hotel claims it was renovated in 2023, but honestly, who knows? Nothing about the state of the room or the facilities suggested any recent renovation. If this is the result of an upgrade, I dread to think what it was like before!
This hotel is far from what it advertises and absolutely not worth the price. It needs major improvements in cleanliness, soundproofing, basic amenities, and staff training to even come close to a true 5-star experience. I strongly recommend looking elsewhere for a better stay.
Dịch
jatqkthh
Phòng Tiêu Chuẩn
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
12 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 1, 2025
It is very good service
Dịch
Munkhbayars
Phòng Tiêu Chuẩn
Lưu trú vào thg 10, 2023
Vợ chồng
3 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 26 thg 11, 2023
i spent five days so i went to outside everyday but i think this hotel shuttle service not available ,may be next time improve process made it , thanks a lot
Dịch
Phản Hồi Từ Khách Sạn: ขอบคุณลูกค้าที่ให้คำแนะนำ ทางเราจะดำเนินการนำคุณคำติชมไปปรับปรุงการบริการในโอกาสต่อไป
Phản Hồi Từ Khách Sạn: Thank you We hope to see you again
A cup of coffee
Phòng Tiêu Chuẩn
Lưu trú vào thg 10, 2023
Gia đình
10 đánh giá
1.7/5
Đăng tải vào 26 thg 11, 2023
호텔의 데스크 직원의 서비스는 무난 했으나, 주말이라서 그런지..청소를 하나도 하지 않고..수건도 안주고..물도 안주고..화장지도 없고.. 변기가 너무 더러워서 방을 바꾸어 달라고 했으나 ..방이 없디고 그냥 쓰라고 해서 밤10시에 그냥 체크아웃 하고 방콕 으로 나왔습니다..청소할 기회를 다시 주었는데, 청소는 하지않고 물이랑 휴지만 채워주고 그냥 가버렸습니다. 고등학생들이 가는 유스호스텔 정도의 시설이며 .. 나이드신분들에게는 비추천 입니다.. 위치도 불편하고..Seven11 을 가려해도 400m 걸어서 큰길로 나와야하고..그나마 장점은 8층의 루프탑이 있다는거 입니다.. 그외는 비추 입니다..
Dịch
Phản Hồi Từ Khách Sạn: ทางเราต้องขออภัยกับสิ่งที่เกิดขึ้นและน้อมรับคำติชม ในปัจจุบันทางเราได้ดำเนินการแก้ไขและปรับปรุงเรียบร้อยแล้ว ลูกค้ารายอื่นๆเกิดความพึงพอใจเป็นอย่างมาก