TTài khoản kháchWe chose Taj Aravali Resort & Spa, Udaipur specifically to celebrate our anniversary, but the experience turned out to be disappointing.
Before arrival, we had written via email requesting a complimentary upgrade (only if possible) and shared that it was our anniversary. The hotel assured us that they would do their best, mentioning that they would decorate the room and arrange a cake. However, upon arrival, there was nothing prepared. Later in the evening, a staff member came and asked when we would be going out so that they could decorate the room. We adjusted our plans and gave them time, hoping it would make the occasion special for my wife and child. Unfortunately, even after that, no proper arrangement was done and there was no cake as promised in the email.
The location is quite far from the main city, making it less convenient. The property also did not feel very photogenic as expected.
Food quality was average with limited variety. During breakfast, the restaurant staff was largely inattentive — no one checked on us or asked if our child needed anything. The only exception was Mr. Gulshan and one female staff member who were helpful during dinner.
Before this, we stayed for three days at Trident Udaipur, where the service and food quality were excellent, which made this experience feel even more disappointing in comparison.
Overall, we chose Taj to make our anniversary special, but it did not meet expectations associated with the Taj brand.
TTài khoản kháchBeautiful hotel. However we asked the guy in dinning to check if our room have dinner. He said yes and asked us to come 7:30pm for dinner. While we were eating other staff asked the guy what is their room number. We overhead that the guy (can’t remember his name) said let them eat since they have already started. He ignored us because he knew that he gave us wrong information. We appreciated for nice dinner and left but one of staff ran (Meena)to us at pool area and asked as to sign the invoice. We asked why when the guy said we can eat after checking our room number. She said it’s for our record. However when I checked out staff member Ohi asked us to pay 3098 Inr. We were getting late as our transport was waiting. We didn’t fuss about it and paid it because we are not clear on our checkout.
I just want the hotel to refund this cost because it’s not our mistake.
TTài khoản kháchDecent hotel with pretty good amenities and walking distance to most facilities nearby. Some minor niggles with air-conditioning issues and toilet flush not working, but nothing major.
TTài khoản kháchAbsolutely gorgeous and amazing location I have ever seen before nice service and staff Little bit complementary breakfast should be changed
AAkB9Excellent stay with the family. A little rough and lengthy check in, noisy corridors with people shouting across the halls and balconies even late at night. BESIDES the above we had a fantastic stay. Very courteous and helpful staff and teams, great housekeeping, superb breakfast. Will definitely recommend and visit again.
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