TTài khoản kháchWe had an amazing night there. Reception was very friendly and very helpful. Room was tidy and clean. We will definitely book again. Thank you.
TTài khoản kháchOutst!.anding experience in Lourdes - relates to very first day - my daughter & self walking towards sanctuary, and really looking forward to so much. I volunteer each year , but my daughter was never there before & at her suggestion we stayed in Ibis. Was v pleased with location for starters and we could go down steps & towards Grotto. However suddenly lady tapped me on shoulder to warn me that my bag open - back pack which I bought for trip. Immediately I knew - I would never leave a back pack open/ Panic set in quickly & I found all my walled, bank cards & mobile phone - so my good sense left me too & I just turned around and back to IBis. Up in my room I did not have a phone , but was too upset & just knew straight to police. With that - knock on door. It was Christophe from reception. He had got a call from a shop - St Joseph's under bridge entering San Michelle gates. My little holder with all my bank cards, details, my mobile, any cash also. So we quickly rushed down there to be handed my wallet & phone. They were such a sweet couple. Cash was taken but thank Our Lady the cards remained. I could not say enough about Christophe & Nathalie. They really cared & I did not need police. So I could only say IBIS staff were wonderful. People is the reason for going back to Lourdes and the bad ones drive everyone away. So I am voting for your staff on that account
TTài khoản kháchStayed there for 3 days with family Close to church.
The receptionist was very polite and helpful.had buffet
2 days however not many options in that.better if they could add few more options in buffet .
TTài khoản kháchThe hotel is at the other end of the action ( activities , eateries, and shopping. A good 10 minutes walk to the action area. The room is rather small for two to move freely. We let each other pass as the space is for two mid size person. The shower was somewhat ' tickling ' , the control of the water temperature was a challenge. Breakfast is 9 euros, per pax, which is basic continental ( no ham and eggs ), which is convenient for early riser as other eateries start 8ish. Luggage storage is allowed. Checkout time was allowed at 11am ( specified at 10 am). The staff were helpful and pleasant. Overall stay for us is pleasant although I dislike the shower.
TTài khoản kháchLocated close to the grotto and basilika, 5 minutes walk from hotel. The room was clean and bright. The staffs area very helpful. Recommended hotel if you want to stay in Lourdes
PPatrick réunionHôtel très agréable et un bon rapport qualité prix
L’hôtesse d’accueil était très agréable et sympathique elle nous a très bien conseillé pour les divers services et activités autour de notre dame de lourdes
Le petit déjeuner était sommaire mais parfait pour le prix
Nous étions 3 et la chambre appartement était très spacieux je recommande vivement l’endroit et encore merci à l’hôtesse d’accueil
TTài khoản kháchWe just wanted a place to sleep and store our bags while we participate in the activities of the grotto. So it was just the right place for us.
Please just hire a receptionist who can understand English because there was confusion as to the booking because the male receptionist can't understand English and we can't speak French.
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