MMkeMic90This is the 2nd time in two years we stayed at this hotel for interviews at the US Embassy. It’s a 15 minute drive from the airport.
Staff is very professional, attentive and helpful. The hotel offers free breakfast buffet. The buffet is a variety of Colombian food as well as breakfast favorites. The hotel’s restaurant has excellent menu. They offer some traditional Colombian food but with their own modern signature. The hotel offers free transportation to and from the airport. The drivers are professional wearing shirts, ties and sport coats.great experience at this hotel. downstairs form the hotel are many different restaurants, bar and casino. There are 2 large shopping mall within 15 minute walk too.
JJJGGCCRRStayed here for a few nights as a stopover in Bogota- simple check-in and decent facilities. No frills would describe the experience I would say, that said it was a good value for the money we paid. Would stay here again!
TTài khoản kháchWe love the neighborhood closeby where you may find cute bars and restaurants to feel more local. It is located in the quite and nice area. Staff was helpful for our needs.
KKamibellaSiempre me había sentido muy bien en este hotel, todo el mundo había sido tan gentil y respetuoso hasta hoy 3 de diciembre 2023 en la salida, cuando la vulgar y desagradable recepcionista ante un error que no cometimos nosotros, pues según ella el pago no se había hecho previamente al check in iba a llamar a la policía, el día que ingresamos preguntamos si el pago se había hecho y nos dijeron que sí. Nosotros entonces propusimos que nos enviaran un link de pago pero no lo hicieron para realizarlo y no lo hicieron, en cambio esta tipa se portó cual verdulera, gritándonos y amenizándonos delante de los otros huéspedes que hacían su check out, definitivamente no es una persona apta para tratar con humanos, no conoce de decencia menos de atención al cliente. Se supone que en una recepción debe estar una persona eficiente y respetuosa, pero esta señora no tiene un ápice de decencia ni de educación. Bueno por otro lado quiero hacer un reconocimiento especial a la chica encargada del restaurante Dyana quien si debería estar en un cargo como recepción ya que es la persona más decente y amable, siempre pendiente de todo y con todo su carisma se lleva mi 10/10, este si es personal de calidad, igual para Carlos él botones quien está colmado de amabilidad y eficiencia. Les recomiendo ser más eficientes en proporcionar. A sus clientes varias alternativas de pago, en un domingo no había nadie que habilitara un link de pago ni quien vigilara l seguridad del hotel
KKamibellaOur experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault
TTài khoản kháchLong established downtown hotel (not to be confused with its namesake the Tequendama hotel - one block away). The location is convenient for accessing public transport and the airport - although it can at first feel a little intimidating particularly at night when the area is much quieter and there are not so many options for eating. The hotel itself offers spacious suite style rooms which although a little dated are well maintained and kept very clean. I also was not aware of any noise from other guests. The WiFi was a bit patchy, and the hot water could take a while to work through (possibly because I was on a higher floor).
Breakfast was substantial with a number of local dishes, which for me were a little heavy - so perhaps more lighter options could be considered. I didn't use either the gym or spa so can't comment.
Finally, all of the staff I had contact with were very approachable and professional. I generally communicated in Spanish but I believe that the reception staff at least had English language skills. Overall, I consider that the hotel offered good value for money for the price I paid (c.£43 per night)
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