We really enjoyed our stay here. The facilities are very
luxurious. Breakfast buffet was fantastic. The staff were very helpful and courteous. We especially appreciate Rambo He the concierge downstairs helping us call a cab and loaning umbrellas. The staff at breakfast were very accommodating as we were traveling with a toddler. Our hostess Anki Zhang provided a bib for our baby, Cora Gan helped us refill our water, and Daryl Wang at the dim sum station helped us with all the delicious food options.
My name is Kenix, and I’m from Malaysia. Do you know the feeling of losing something and then getting it back? I had an amazing experience at the Vienna International Hotel (Changshu Shimao Century Center branch)! Manager 谭经理 not only helped me retrieve my lost mobile phone but also personally dealt with the frustrating situation with the DiDi driver and customer service. She not only comforted me but also offered assistance proactively. Her exceptional dedication and support made the entire experience even more outstanding. And of course, the hotel room was very comfortable. I highly recommend it!”
Fairfield by Marriott in Changshu exceeded my expectations. The room service was impeccable, and the breakfast offerings were outstanding. I highly recommend this hotel as it’s near to Railway station and bus stand.
The hotel is a very nice, charming complex comprising a renovated ancient house, making it an unusual place to stay. The location is unexpected: tucked behind some regular buildings. Inside it is very pretty and nicely designed and the room has nice amenities. Things I noticed that were slightly negative: the floor in the room was not very clean; the breakfast is pretty and nice done but still, is simply a fancy zhou and they couldn’t make me a coffee; there is very little noise isolation so we were woken up by noisy families at 8am when we were trying to lie-in. Overall I would recommend it for sure but a clean floor and slightly cheaper nightly price would help a lot.
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