Mobile22505047041
21 tháng chín, 2023
I booked the Hotel du Petit Moulin when it was still affiliated with Hyatt. Immediately after I booked, I received an email that this hotel was no longer a part of Hyatt. I thought about canceling my booking and choosing another Hyatt or Marriott property in Paris to get points, but with the good reviews on here and the hotel's reputation, I decided to go ahead and stay. I was very disappointed with the experience at the hotel almost immediately when we arrived in Paris. Prior to arriving, the hotel offered a car from the airport to the property. It was booked through a third party company. Due to the hotel's high rating, I expected it would be a high-end vehicle and professional pick up. Instead, I had a guy show up in jeans and a wrinkled shirt who drove me in his dirty car (two half used bottles of water were in the backseat, as well as a dirty napkin). Upon arrival, reception was very kind and gave me a lovely check-in, welcoming me and explaining all of the features of the hotel. The hotel is very cute and charming. Once I got to the room, I was disappointed again. Before arriving, the hotel sent me an email asking if I needed anything special. I filled out the form and requested some wine and treats for the room. There was nothing in the room when I arrived and it never showed up. The room itself is very cool and funky with whimsical decor by Christian Lacroix. The room was very clean and well-maintained. The bed was comfortable and I loved the windows that opened to the outside. The bathroom was surprisingly large and offered plenty of towels and a wonderful heated towel rack. The next disappointments came from housekeeping. On the second day, the room was serviced, but they didn't pick up some of the trash or the used wine glasses. On the third day, housekeeping didn't clean the room at all, despite my having the sign out to make up the room. The night reception gentleman had to come to the room and give me towels and take out my trash. Finally, on the day we checked out, reception called to ask if I needed help with luggage. I said yes, please. No one ever came to the room. This hotel has a fun style and is in a great area. It's in the middle of wonderful shops and restaurants and within walking distance to some of the great parts of the city. However, for $500+/night, the service elements that were missed made this a property I would not return to. I won't be back. I switched to the Renaissance Republique and had a much better stay.
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