Numa I Hallen Apartments

They didn’t told me how to check in, didn’t send any information about it to me in advance, they should have done so. we arrived in the hotel in the midnight, I spent more than two hours to get the information for check in, this made me very inconvenient.

Not a good experience at Numa Hallen. NOT RECOMMENDED. Rooms are big, clean and quiet. However, the “hotel” is not supported by any staff. The digital check in failed initially. We did not receive the check in email as advised. Maybe if you book directly with Numa, not a third party like Trip, this might work. Don’t know. We rang the web site and Trip advertised phone number to get a check in email. It is disconnected. This defect is recorded in previous reviews, Does anyone read these complaints? Read the previous reviews and noted the WhatsAPP number to be found at door front. Was ready for this we thought. The WhatsAPP number only has a virtual attendant. So no verbal communication available only short text messages readable. Jumped through many hoops and eventually received our check in details on the kerb outside the hotel. Thought we would be sleeping on the street for a while. Once inside we noted the big sign in kitchen about leaving a window open when cooking. Next morning all fire alarms in the hotel section went off. A closed window somewhere perhaps. Alarm couldn’t be shut off so we evacuated with our bags like many others. Guess it must happen often due to the prominence of the sign. The experience wasn’t good and is a great example of technology making life more difficult. The quest to remove people from hospitality jobs diminishes the hospitality aspect. It also leaves no backup except for meaningless, valueless, unaccountable apologies. The communications failures and fire alarm intrusion are significant infrastructure short comings. Wouldn’t stay there again.

去到酒店門口才知道要預先online check in，要用whatsapp跟客務機械人溝通。房間裡面沒有冷氣，可以開窗，但很多蚊子及蒼蠅，對面也有工程，十分嘈吵。

房間寬敞，設施齊全，離中央車站就步行幾分鐘，周圍步行街，超市也很方便。蒙克美術館，遊船碼頭也都是走路距離。 中國遊客要提前發郵件聯繫確認入住方式，因為無法用what's up