Crowne Plaza Hotel Orlando Downtown, an IHG Hotel

The room was nice . We enjoyed our stay and check in was very smooth

The pool was dirty, it has mold, something black like mucus, there were lizards everywhere and we couldn’t use it. They told us the breakfast was continental and they charged full banquet price. The room was ok but the shower sprays the water everywhere, The windows were dirty.

設施老舊，床單上有舊血漬。可能通過攜程預訂的客人，不會給好房間。第一個房間靠近電梯廳，屋頂還有什麼設備，噪音很大，保險櫃沒電不能使用。換了房間後保險櫃居然也沒電不能使用。

Overall, a very nice stay in a very well-located hotel. We were in town for a Robert Cray concert(amazing) and chose the Crowne because of its proximity to the concert venue. My criticism of the hotel was the extremely difficult parking. We had to queue up while we waited to enter the lot, but we couldn't enter the lot before check-in. The area where everyone waited to enter the lot was extremely small and cramped. Oh, and we were charged $21 for 24hrs of parking

There are two desks for check-in, so wait time was long. Room was fine but elevators are super slow and open both to the guest room floors/guests, as well as the kitchen and housekeeping in the back of the elevators. This morning, racing to catch my plane, I waited for three housekeepers to load their supplies and then deliver them to three different floors. No sense of urgency exists at this hotel. Room was pretty nice-they’ve just undergone a renovation, lighting was excellent, bathroom very nice; if they resolve their staff/service issues it could be a much better hotel. Although back door neighbor is the Salvation Army home for men. Not a nice neighborhood.

Constant construction. Dirty room. Tv didn’t work properly. No free breakfast. Paid parking. Service was rude. Room smelled like mold.

Staff were completely unprofessional, I had a reservation for two nights with two different bookings, during check in I explained and Tina who was at reception desk ensured me that all was good , to my surprise on second day the room key was deactivated, and then at 11:00 pm a security guy knocked at my door and asked n a very impolite manner he asked me to go to reception to add my credit card on file. Nevertheless I went to reception, Tina , same receptionist who had checked me in , was at counter, checking some files and she ignored me staying right in front of her , then she passed by me without a word, there was another guy at reception and he was also impolitely asking for my credit card, all of this is a mess because my room was fully paid when I booked the room, I am a gold member and they had my credit card info from last night reservation, when I asked the guy why they knocked on my door at 11:00 pm, he impolitely said because they did not have my card info on file, was really rude and unprofessional, even no opology for the mess they did. Hotel was under construction, very noisy and not clean, inside the room there was no hand soap and no shampoo, the shower floor was full of water and drainage system was not working , Overall as a frequent traveller with gold rating, it was the worst hotel I have stayed, will recommend my colleagues also not to book this cheap hotel anymore

Nice enough hotel but they were doing remodeling so there were some issues. The hallways were dusty and I had a problem with the hot water in the bathroom.

Didn’t have hot water for multiple days and my AC unit started screeching at 3 o’clock in the morning so I had to change rooms.