West Etuoke Street, Dongsheng District, Ordos, Inner Mongolia, 017000, ChinaXem thông tin khách sạn
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4.8/5
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1045 đánh giá
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NhiPhiDaLu
Phòng trên tầng Club
Lưu trú vào thg 10, 2024
Gia đình
7 đánh giá
3.7/5
Đăng tải vào 3 thg 10, 2024
Executive Club is (probably permanently) closed, so no big benefit of the executive floor room. Hot pool steam room and sauna were also closed. Breakfast was medium quality and choice. All in all overpriced and a little bit run down.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for sharing your detailed feedback regarding your recent stay. We deeply regret to hear that the closure of the Executive Club has affected your experience, especially since it took away some of the benefits associated with staying on the executive floor.We also understand your disappointment with the closure of the hot pool, steam room, and sauna. These amenities are important to many of our guests, and we will certainly take your feedback into consideration as we evaluate our offerings.Regarding breakfast, we strive to provide a variety of high-quality options to satisfy our guests' tastes. However, we acknowledge that there may have been some room for improvement during your stay. We will review our breakfast selection and make adjustments as necessary to ensure a better experience for future guests.Furthermore, we apologize if you felt that the pricing was not in line with the quality of the accommodations and services provided. We take pride in offering value for money and a comfortable stay, and we will work to address any concerns related to pricing and the overall maintenance of our facilities.Thank you again for your feedback. We appreciate your honesty and will use it to improve our services and offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Assistant manager——Sam Jia
Tài Khoản Khách
Phòng đôi Deluxe
Lưu trú vào thg 7, 2024
Gia đình
4 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 30 thg 7, 2024
First impression of the hotel was good. We stayed at 25th floor, So that the room is bigger than others.
The reason we choose this hotel because It has a swimming pool. So, after checking in, I went to check the pool. I was shocked to see so many people there. It turned out there was a swimming lesson with 6 instructors and twenty something students. The lesson is running from 9am to 8.30pm. ( pool is closed at 9.30 and only 4 line.) I was very disappointed, therefore I called the duty manager and told him the issue. Soon after, the front seat manager Mr Li came to my room with apologetic attitude. Even though he couldn't resolved the issue, we felt that it was out of his hand. Food at fifth floor was so so. Breakfast has a lot of room to improve. If you want to relax in the pool. Don't go there. Otherwise it is a good choice to have a peaceful sleep.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for sharing your experience with us. We are glad to hear that your first impression of the hotel was positive, and that you appreciated the spaciousness of your room on the 25th floor. We understand that the swimming pool situation may have been disappointing for you, and we apologize for any inconvenience this may have caused.It's true that the hotel does offer swimming lessons, and we appreciate your bringing this to our attention. We understand that it may have impacted your ability to enjoy the pool as you had hoped. Rest assured, we have taken note of your feedback and will consider ways to better manage the use of the pool during these types of events in the future.Regarding the food on the fifth floor, we apologize if it did not meet your expectations. We are always looking for ways to improve our dining options, and your feedback is valuable to us. We will work to make changes to our breakfast offerings to better serve our guests.We are glad to hear that despite the issue with the pool, you still found the hotel to be a good choice for a peaceful sleep. We strive to provide a comfortable and relaxing environment for all of our guests, and we appreciate your understanding in this matter.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future. Assistant Manager---Sam
파란꽃
Phòng Hai Giường Thương Gia
Lưu trú vào thg 3, 2024
Người đi công tác
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 25 thg 3, 2024
An extra stay was surely an enjoyable one. Thank you all. See you afain
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, Hello! Taking care of you as a family is our tenet. We are very happy that you can leave a good impression in the hotel. Your comments are as warm as sunshine. We will continue to work hard to forge ahead and create a better experience for you, look forward to your next visit! Assistant manager——Steven
Tài Khoản Khách
Phòng Đôi Đặc Biệt
Lưu trú vào thg 10, 2023
Vợ chồng
16 đánh giá
3.5/5
Đăng tải vào 28 thg 10, 2023
we bought rooms on club floor expecting to use Executive Lounge, but it was closed for personal use by the owner of the hotel. Then they should not sell club floor room. The rooms we stay also smell bad cigarettes and air condition is too warm and cannot adjust. Very bad stay. Good only the hotel restaurant, Blue Diamond Cafe, good food and good service.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your review! We are sorry for your unpleasant experience during your stay at the hotel. Your valuable comments are very important to us, we have put forward your views to the relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. We look forward to seeing you again!
Tài Khoản Khách
Lưu trú vào thg 12, 2021
Người đi công tác
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 22 thg 12, 2021
The hotel was really nice, the lobby manager was especially polite and very welcoming, if I'm coming back to Ordos, will definitely book this hotel again.
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客:感謝您分享的入住感受.“賓客出門在外,待之笑逐顏開”是我們的服務宗旨.正是如您一樣的客人對我們的服務認可,才使我們工作中更有信心和動力.真誠的期待您的再次體驗!