Hilton Garden Inn St. Paul/Oakdale

Had to wait for desk person to finish cigarette before checking in. I thought I picked a place that had a free breakfast, but this hotel did not. While they offered breakfast, there was a fee. The overall status of the hotel looks like it needs some upkeep. The furniture is worn, the pool room has pealing paint, and our room had scraped and pealing paint. No towels in the pool room but the desk attendant in a black hooded sweatshirt and baseball cap brought some unfolded ones from a laundry cart and told me they were clean. Overall, I expected a little more from the brand.

This hotel is not busy, few cars in the lot, very few people in the hotel. I have a quiet room facing north. I’ve stayed here many times over 10 years. For whatever reason, I was placed next to a room that has a LOUD GROUP who also smoke … yet could’ve easily been placed in a room with no one on the other side. This is so unacceptable - surely it can be seen in the system if there is a larger group with adjoining rooms, which seemed to be the case dur to the many people I could easily hear. Cleanliness is good today, though not always. Some rooms have gotten really dingy over the years. Location great, some good people. The noise started at 5pm and went on well after midnight, yet it wasn;’t a loud party per se, and I had hoped they’d quiet down. I was too exhausted to change rooms and didn’t want more problems if I complained. I”m extremely surprised that the actual stay of every guest isn;t considered at all, and someone would even be placed this way when there are plenty of rooms. It is a simple matter, and a professional one, to simply space people. That should be standard in any good hotel! I”m calling Hilton to complain and will also see what a manager will say or do, as I had originally planned on a 2nd night to have some real rest, which did NOT happen! I’m exhausted. The rooms CAN be quiet, if guests are polite. But when they are not, you hear EVERYTHING! There were loud voices and drinking, possibly smoking. Does a manager even walk the halls?!

Staff was kind and pleasant to deal with. Lady for breakfast seen i was getting only a few things to bite and only charged me about half the cost of normal for that. Small gesture like that made my day.

Lots of over filled lobby trash cans at 3pm check in. No coffee out. The front desk lady was not friendly greeter. I have to get big credit to the lady in the kitchen she was amazing serving guest. I was making poster board for a funeral and she was so nice to stop by our table. At check out 830am the same lady was out smoking saw us put her cigarette out came in. We stay here one other time. Remind me to mark this hotel as not again. Plus what’s with the coffee stands and the coffee didn’t work. Crappy place for the price!

Check in was easy, and the room itself was good, very spacious. No breakfast included, very poor, not even a bowl of cereal or fruit! Trash in the hallways outside people’s rooms, overflowing garbage cans in the entry way and vending areas. No pool towels in the morning, and empty shot bottles in the pool area.

Could use some updating. TV difficult to get to change channels. Dish Network. Unable to control the climate in the room. Super loud whenever anyone in our area was running water. Convenient for wedding Nextdoor.

Tub didn’t drain, typical and basic breakfast was costly, no drinks in the pool area.

I booked through ******* 5 minutes prior to our arrival. Attendant had our reservation in seconds. Great! I reserved a room with king-sized bed, and got a room with two queens. Not the end of the world. The woman doing the breakfast in the morning was helpful. The scrambled eggs were ICE COLD, like they had just been taken out of the refrigerator. Other than that, all was 'G.'

This hotel looks way better than it did in photos for sure! It was a great stay and not to expensive! Definitely would come back here in the future!