Chicago Marriott Oak Brook

The location is not in city center of Chicago, but close to department store and highway. Which make it easier to find food and to go around. Staff also nice and helpful

Celebrating our 25th wedding anniversary. We had reservations in a nearby restaurant and wanted to be close. Overall, the hotel stay was fine. Quiet and mostly clean. There was a bit of dried up food on the TV stand that I wiped down myself. The lady at the front desk was very accommodating but came off a bit “cold” as if helping me was a chore. The Starbucks lady(staff) was overwhelmed. She was the only person taking orders and ringing up customers. I wish that everyone can simply be kind and cordial or choose not to work in customer service.

오래된 건물이라고 하는데 엄청 깨끗해요 청소상태도 좋았습니다 그리고 직원들도 굉징히 친절하고 특히 1층에 있는 스타벅스는 아침 6시부터 하는데 식사 대용 메뉴도 다양하고 아주 좋아요

服務不是很好，設施也比較陳舊

The bed was extremely comfortable. Although the lobby was very nice and updated the rooms are in desperate need of an update.

On the plus side, all but one of the 8 or more members of the staff with whom I interacted were courteous, helpful, well-informed and accommodating. The room was clean, as one would expect from a Marriott. The location was excellent, across the street from the Oakbrook Mall and near many restaurants, services and stores, including a Costco. On the negative side, on-going construction work made repeated loud, jarring interruptions to phone and in-person conversations. I had packed my swimsuit, but the swimming pool is permanently closed. The hotel does not divulge in advance that it does not provide free internet connectivity; rather, they charge a minimum of $14.95/night for even limited internet access unless the guest is a member of Marriott's Bonvoy Club. The so-called "business center" where one can, in theory, use the internet "for free"--and print off such items as boarding passes--consists of part of one raised counter on which sit two PCs and beneath them, a printer. Use of these either costs money or requires signing up with a third party supplier eager to grab a guest's credit card number and/or identifying information. This "business center" is in the middle of the main lobby, squatting just ten feet in front of the front desk (itself merely 3 or so stations beside which 1 or 2 people (if the guest is lucky) are standing. The main lobby is underwhelming, to put it kindly. The room itself had no working coffeemaker, no microwave, no fridge and so on. Sad.

The only thing that would improve the room would be to add USB plug ins to power devices.

Beds are very uncomfortable and the rooms and bathrooms at this location are extremely dated.

Property could use a lot of updates. Stayed at much nicer hotels for far less money.