Trinidad Suites Johor, Trademark Collection by Wyndham

Overall Stay: 3.5/5 Check-in & Check-out (5/5): The check-in process was swift (3 minutes) thanks to my Trip.com voucher. The staff were friendly and helpful. A suggestion: Allow credit card deposits for quicker check-out refunds. My cash deposit refund took 15 minutes, which could be frustrating for someone in a hurry. Rooms (4/5): Our 2-bedroom suite was spacious and well-equipped with a microwave, washing machine (unfortunately, the handle was broken during our stay), fridge, induction cooker, plates, dishwashing liquid, and utensils. The bathroom was clean and well-lit. However, the TV was outdated, lacked Miracast functionality, and offered limited channels (only 10, including the hotel channel). The picture quality also had noticeable screen flaring. Hot Water (1/5): This was a major disappointment. The hot water only lasted for about a minute before turning lukewarm and eventually cold. It's crucial to address this issue. I recommend advising guests to check the hot water upon check-in. Facilities (3/5): * Pool: The large pool might disappoint lap swimmers. It only has 2-3 designated lanes, making it cramped for moderate user volumes. There's also a small, square-shaped kid's pool (0.5m deep). If swimming is a priority, this wouldn't be the best choice. * Gym: The air-conditioned gym has good quality equipment but is quite small, accommodating only around 7 people at once. Food (1/5): This was the biggest letdown. Considering the limited menu options, I expected a higher food quality. Unfortunately, the food was quite disappointing. For example, the freshly-fried French Fries were soggy and underseasoned, far from what one would expect (crispy and flavorful). Location (2/5): The location is not very walkable. It wouldn't be an issue with a car or ride-sharing services, but there's not much surrounding the hotel. If you prefer peace and quiet, this is ideal. However, it wouldn't be suitable for those who enjoy a bustling city atmosphere. The neighboring shopping mall appears deserted with few shops. For safety, especially at night, improved lighting would be beneficial. The good news is there's a Starbucks and steakhouse in the shopping park. Overall, Trinidad Suites has the potential to be a great family option with a few improvements. I would consider staying here again if these issues are addressed. This revision keeps the details you provided and offers suggestions for improvement while maintaining a clear structure. I hope this is closer to what you were looking for!

Decent amenities for a few hours of stay at the bustling neighbour in night time.

The room service is bad, ask cleaner to change the pillow cover (because have smell), but no come to change at all, then ask for hair dryer from afternoon till night, then go to reception counter, they say person in charge go back already!?!? the room sound proof is not so good too, can heard the muzic and sound from downstair restaurant and bars. Also nor makeup everyday, we stay 2 nights, cleaner never come to clean.