Overall Stay: 3.5/5
Check-in & Check-out (5/5):
The check-in process was swift (3 minutes) thanks to my Trip.com voucher. The staff were friendly and helpful. A suggestion: Allow credit card deposits for quicker check-out refunds. My cash deposit refund took 15 minutes, which could be frustrating for someone in a hurry.
Rooms (4/5):
Our 2-bedroom suite was spacious and well-equipped with a microwave, washing machine (unfortunately, the handle was broken during our stay), fridge, induction cooker, plates, dishwashing liquid, and utensils. The bathroom was clean and well-lit. However, the TV was outdated, lacked Miracast functionality, and offered limited channels (only 10, including the hotel channel). The picture quality also had noticeable screen flaring.
Hot Water (1/5):
This was a major disappointment. The hot water only lasted for about a minute before turning lukewarm and eventually cold. It's crucial to address this issue. I recommend advising guests to check the hot water upon check-in.
Facilities (3/5):
* Pool: The large pool might disappoint lap swimmers. It only has 2-3 designated lanes, making it cramped for moderate user volumes. There's also a small, square-shaped kid's pool (0.5m deep). If swimming is a priority, this wouldn't be the best choice.
* Gym: The air-conditioned gym has good quality equipment but is quite small, accommodating only around 7 people at once.
Food (1/5):
This was the biggest letdown. Considering the limited menu options, I expected a higher food quality. Unfortunately, the food was quite disappointing. For example, the freshly-fried French Fries were soggy and underseasoned, far from what one would expect (crispy and flavorful).
Location (2/5):
The location is not very walkable. It wouldn't be an issue with a car or ride-sharing services, but there's not much surrounding the hotel. If you prefer peace and quiet, this is ideal. However, it wouldn't be suitable for those who enjoy a bustling city atmosphere. The neighboring shopping mall appears deserted with few shops. For safety, especially at night, improved lighting would be beneficial. The good news is there's a Starbucks and steakhouse in the shopping park.
Overall, Trinidad Suites has the potential to be a great family option with a few improvements. I would consider staying here again if these issues are addressed.
This revision keeps the details you provided and offers suggestions for improvement while maintaining a clear structure. I hope this is closer to what you were looking for!
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