Let’s be clear. This place has the potential to hit a 5 ANY day of the week. Big call, considering we paid more per night here than ANY other Hotel we stayed at over a 2 week trip.
The only down side was the staff and their attitude.
The refusal to provide housekeeping, despite the booking confirmation clearly stating daily house keeping is something I can live with IF a management decision has been made. But the repeated attempt to justify and explain its our mistake was a little hard to swallow.
Their explanation- we only clean a room just before a new guest arrives. That being the case I’m glad we booked and didn’t just turn up (and risk being put in an uncleanness room.)
I’d recommend a basic course on custom service. A tiny bit of empathy goes a long way.
レビューが良くて決めたアコモデーションだったので すごく楽しみにしてたし期待しすぎたのかもしれないけど 何だか とても がっかりなステイになりました。
スタッフの方たちからはフレンドリーな感じは一切無かったです(チェックアウトの時の方は まだ良かったかな…)。眺めは良かったから1日だけのステイにすれば良かったのかもしれません。
そんなわけで 連泊は 勧めないし他のチョイスがあるなら他も参考にしたらいいかもしれません。
Dịch