Jl. Pantai Indah, Ancol, Jakarta Baycity, Jkt Utara, Daerah, Pademangan, North Jakarta, Jakarta, Special Capital Region of Jakarta, 14430, IndonesiaXem thông tin khách sạn
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8.8/10
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180 đánh giá
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Tài Khoản Khách
Phòng Twin Superior với tầm nhìn ra công viên - Không hút thuốc
Lưu trú vào thg 1, 2025
Gia đình
3 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 15 thg 2, 2025
A very strategic location in Ancol. There is a free shuttle bus service to roam around in Ancol. We went to Bird Park, Seaworld and Samudra. The hotel is very clean, variety of breakfast menu selection, friendly staff and breathtaking view. My children enjoyed free face painting and balloons they got there. Overall, we had an amazing experience staying here!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. We are very happy that you enjoyed your stay.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon.Sincerely,Fachry Aulia - Asst. Front Office Manager
Gugub4gucci
Phòng Grand Deluxe đôi với ban công, không hút thuốc
Lưu trú vào thg 12, 2024
Gia đình
1 đánh giá
5.5/10
Đăng tải vào 30 thg 1, 2025
Before our stay tried to contact the hotel whether there is a QR to enter Ancol. Emailed and called them but to no avail. Upon checked in was told that they dont cover the entrance fees so everything we go out and come in again we have to pay.
Booked for triple pax, but request for another towel was told by the front desk they can only provide 2 towels per room and it’s their policy. Was ask to pay a additional 30k for the 3rd towel. How ridiculous. Went down to the lobby and confronted the reception and was told that he has spoke to the manager and will get somebody to sent the towel to my room without charge.
During check out, peak period hotel lock the rest of lift and left only 1 lift operating, resulting to long waiting of left.
Will not return
Dịch
Phản Hồi Từ Khách Sạn: Bapak Gugub yang terhormat, Terima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Convention Center Ancol Kami mohon maaf atas ketidaknyamanan di karenakan beberapa kebijakan hotel yang kurang berkenan di hati Anda. Kami akan terus berupaya melakukan evaluasi untuk lebih meningkatkan pelayanan kepada tamu tamu hotel Sekali lagi terima kasih telah berbagi pengalaman Anda, dan kami berharap dapat segera bertemu Anda. Salam Hangat,Fachry Aulia - Asst. Front Office Manager
Người Dùng Ẩn Danh
Phòng Twin Superior với tầm nhìn ra công viên - Không hút thuốc
Lưu trú vào thg 12, 2024
Gia đình
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 12 thg 1, 2025
Fantastis Hotel ,Clean and Beautiful. Have been here couple of times with family and we love it , specially kids. Very Near to Dufan and other attraction .Delicious Breakfastt but Hotel need to change Menu regularly as we got bore with same menu everyday for a week. We got an upgrade on room , Thanks to front reception team . We shall come back again soon.
Dịch
6/8
Phản Hồi Từ Khách Sạn: Kepada tamu yang terhormat,Terima kasih atas ulasannya, Bapak/Ibu. Kami senang Bapak/Ibu dan keluarga menikmati pengalaman menginap, terutama lokasi strategis kami. Masukan terkait variasi menu sarapan akan kami perhatikan agar lebih beragam.Senang mendengar tim resepsionis memberikan pelayanan berkesan dengan peningkatan kamar. Kami tunggu kedatangan Bapak/Ibu kembali bersama keluarga.Salam hangat,Fachry Aulia | Asst. Front Office Manager
DeeHojicha
Phòng Grand Deluxe không hút thuốc(Giường King)
Lưu trú vào thg 11, 2024
Gia đình
5 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 28 thg 12, 2024
The room was spacious enough. The bed was comfortable, big (king size) , good breakfast & service, good location.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your positive review! 😊 We're glad to hear you enjoyed the spacious room, comfortable bed, and our breakfast service. It's great to know the location added to your satisfaction as well. We look forward to welcoming you back for another enjoyable stay! Best Regards, Fachry Aulia I Assistant Front Office Manager
Ade Trianto
Phòng Twin Superior với tầm nhìn ra công viên - Không hút thuốc
Lưu trú vào thg 1, 2025
Gia đình
7 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 12 thg 2, 2025
Full family entertainment
Dịch
Phản Hồi Từ Khách Sạn: Bapak Ade yang terhormat,Terima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Convention Center Ancol Kami sangat senang Anda menikmati kunjungan Anda. Saya yakin komentar ini akan menjadi motivasi bagi seluruh staf kami dalam upaya kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih telah berbagi pengalaman Anda, dan kami berharap dapat segera bertemu Anda. Salam Hangat, Fachry Aulia - Asst. Front Office Manager
Marc Lee
Phòng Twin Superior với tầm nhìn ra công viên - Không hút thuốc
Lưu trú vào thg 1, 2025
Du lịch cùng bạn bè
1 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 2 thg 5, 2025
Stayed 2D1N as I was attending a concert nearby. The hotel isn't the most luxurious or memorable, but it does the job—clean room, decent bed, and a convenient location. Check-in was smooth, and staff were polite. Don’t expect bells and whistles, but if you’re just looking for a place to crash after a busy day out, this works just fine.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Marc LeeWe very much appreciate your feedback regarding your stay at the Mercure Convention Center Ancol. Thank you for your input concerning security at parking gate. It is always a pleasure to receive positive feedback. am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Fachry Aulia - Asst. Front Office Manager
Lidya1122
Phòng Grand Deluxe không hút thuốc(Giường King)
Lưu trú vào thg 3, 2025
Gia đình
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 16 thg 4, 2025
Good experience. The hotel need to improve their securities at the parking gate
Dịch
Phản Hồi Từ Khách Sạn: Dear Ms. Lidya, We very much appreciate your feedback regarding your stay at the Mercure Convention Center Ancol. Thank you for your input concerning security at parking gate. It is always a pleasure to receive positive feedback. am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Fachry Aulia - Asst. Front Office Manager
Người Dùng Ẩn Danh
Phòng Twin Superior với tầm nhìn ra công viên - Không hút thuốc
Lưu trú vào thg 1, 2025
Du lịch cùng bạn bè
4 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 21 thg 3, 2025
Hotel people are so nice to help us and really appreciate all their support. Thank you so much.
Room is nice and close to the beach and some attractions, but you need to pay for a ticket to enter this area whenever you come back to the hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear GuestThank you for your comments regarding your visit to Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback.Your comments will serve as motivation for all our staff to continue to strive to improve the quality of our services.Thank you again for sharing your experience, and we look forward to your next visit.Sincerely,Fachry Aulia - Asst. Front Office Manager
Wayan
Phòng Twin Superior với tầm nhìn ra công viên - Không hút thuốc
Lưu trú vào thg 12, 2024
Gia đình
1 đánh giá
7.0/10
Đăng tải vào 10 thg 2, 2025
Services is not good compare last year stay at Mercure Ancol, I don't know what happens
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. WayanWe very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. We are very sorry that your experience did not meet your expectation. Guest satisfaction is become our priority However thank you again for sharing your experience, and we hope to see you soon.Sincerely,Fachry Aulia - Asst. Front Office Manager
Tài Khoản Khách
phòng grand deluxe với ban công và tầm nhìn biển không hút thuốc(Giường King)
Lưu trú vào thg 10, 2024
Vợ chồng
8 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 5 thg 11, 2024
When I checked in, the receptionist said that the room that I booked is on maintenance so they offered me the bigger room with bath tub. Say that I’m ungrateful but, this room didn’t have balcony and sea view meanwhile the room that I booked has balcony and sea view. That’s the reason I go to this hotel to see the sea. So it’s disappointing. The breakfast also bland and lack of variety.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the change in your room assignment. We understand how important the sea view and balcony are to your stay, and we deeply regret that the alternative room did not meet your expectations.Regarding your breakfast experience, we appreciate your comments and will certainly take them into consideration as we continuously strive to improve our offerings and variety.We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future. Your satisfaction is very important to us.Warm regards,Darmadi Law II Front Office Manager
Rena T.A
Phòng Twin Superior với tầm nhìn ra công viên - Không hút thuốc
Lưu trú vào thg 10, 2024
Một mình
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 3 thg 11, 2024
Stayin only 1 night for a concert in Beach City International Stadium. Only take 3 KM by walking. Location is strategic, easy to find cab, accomodate by free shuttle bus (wira wiri), spacious parking area (free). The staff are very nice, very helpful & kind 🙏👍. The room is clean, neat. Bathroom is fine, clean & complete amenities. I just didnt expect the swimming pool is full of kids, but its fine. Thanks Mercure Hotel 🙏🙏👍
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your fantastic review! We are thrilled to hear that you had a perfect stay at Hotel Mercure Ancol, and we appreciate your kind words about our strategic location, helpful staff, and comfortable rooms.We're glad that the free shuttle bus and spacious parking made your visit easier, and we apologize if the pool was busier than expected. We strive to create a fun environment for families, but we understand how it might feel crowded at times.We look forward to welcoming you again for another great experience! Thank you for choosing us.Warm regards,Darmadi Law II Front Office Manager
Fi.naima
Phòng Twin Grand Deluxe với ban công không hút thuốc
Lưu trú vào thg 4, 2024
Gia đình
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 31 thg 7, 2024
Pelayanan terbaik
Dapat upgrade kamar seaview
Thanks a lot mercure
Will be back soon
Dịch
Phản Hồi Từ Khách Sạn: Kepada yang terhormat Bapak/Ibu Fi.naima,Terima kasih banyak atas ulasan positif Anda. Kami sangat senang mendengar bahwa Anda menikmati pelayanan terbaik dan mendapatkan upgrade kamar dengan pemandangan laut.Kami menghargai dukungan Anda dan berharap dapat menyambut Anda kembali ke Mercure Ancol dalam waktu dekat.Sampai jumpa lagi.Salam hangat,Darmadi Law | Front Office Manager
Dzkifli
phòng điều hành với tầm nhìn công viên không hút thuốc(Giường King)
Lưu trú vào thg 9, 2024
Gia đình
11 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 4 thg 11, 2024
Hotel facilities are great especially for family with young kids.. Kids Zone provide endless fun for the young
Location inside the Ancol theme park gives easy access to entertainment and theme parks
Only minus point.. Hotel does not have arrangement with Ancol Theme Park management for free access to hotel guests. Park charges apply everytime guest enter the Park.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your kind review! We are thrilled to hear that you and your family enjoyed our facilities, especially the Kids Zone, and the convenient location within the Ancol theme park. We always strive to provide fun and memorable experiences for families with young children.We appreciate your feedback regarding the park charges. While the Ancol Theme Park has separate access fees, we understand how it can be an inconvenience. We will share your suggestion with the relevant teams in hopes of improving this aspect for our future guests.We look forward to welcoming you and your family back for another great stay!Warm regards,Darnadi Law II Front Office Manager
Lukas
Phòng Twin Superior với tầm nhìn ra công viên - Không hút thuốc
Lưu trú vào thg 11, 2024
Gia đình
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 29 thg 12, 2024
Worth the money. Doenst try the breakfast because it quite exprensive.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for your feedback! We're glad to hear you found your stay worth the money. Regarding breakfast, we strive to offer a variety of high-quality options to enhance your experience. However, your input is valuable, and we'll take it into consideration. We hope to welcome you back soon—perhaps you'll give the breakfast a try next time! 😊Warm Regards,Fachry Aulia I Assistant Front Office Manager
Harianah
Phòng Grand Deluxe đôi với ban công, không hút thuốc
Lưu trú vào thg 8, 2024
Gia đình
10 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 3 thg 10, 2024
Nice hotel for a short getaway with the family. Kids are already asking when they can come back.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mrs. Harianah,Thank you very much for your positive review. We are delighted to hear that you and your family enjoyed your stay at Hotel Mercure Ancol. It's wonderful to know that the kids are already excited to return. We look forward to welcoming you and your family back for another memorable stay. See you soon at Hotel Mercure Ancol.Warm regards,Darmadi Law | Front Office Manager