Jane
3 tháng mười một, 2023
Assigned a lower room that flooded through the ceiling from the toilet above late at night. We called the desk and they had us come get a key to another room and move... no one offered any help or even came to see! Next day we realized we didn't have one of our toothbrushes- an expensive electric toothbrush. We were told that they'd call look for it and call us. No one called. Next day I called again to see if it was found. No response for a solid week. Then they finally called to say they had it and asked for my credit card for shipping charges. I asked if they were serious! They were going to make me pay to get it back after betting shuffled in the middle of the night due to toilet water coming in on us. I was stunned. The manager then told me she would mail it without my card and that she was sorry for our trouble. That was three weeks ago now and nothing. Not only were they rude every step of the way, made a bad situation worse, but they have no integrity at all.
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