Hoshino Resorts KAI Kinugawa

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We terribly regret booking this hotel. It completely ruined our stay in Niko. It feels like a large chain hotel with no character and no attentive customer service. 1. The location is very (!) far from all the attractions. 30 minutes by car to Nikko temples, and one hour (!) drive to all the main waterfalls. We should have done better research. 2. We booked a room Japanese style with a private outdoor onsen. The decor is not really Japanese style (very modern) and the outdoor onsen had mosquitoes! Impossible to relax. Also, the water wasn’t very hot and you cannot adjust the temperature from the room. 3. The restaurant has beautiful presentation, but we did not like the food at all. When we politely asked to cancel our next nights’ dinner reservations (we paid a lot of money for this hotel) they refused to refund, even after we told them we will not be coming to the dinners. They showed no flexibility or sensitivity and we were very upset with the food. Very disappointed. 4. Value for money - for the price they charge, I expect better accommodation, better food, better location, and much better service. Be careful about booking this.

Will definitely go again

酒店入口其實都幾遠。不是自己駕車一定唔方便。不過酒店有自己的䌫車上大堂又真係好有驚喜及有趣。不過繁忙時間就有排等車就是了⋯房間內有自己的風呂絕對是一大賣點。早晨及黃昏去泡一轉，享受房間對住的自然美景真的身心舒𣈱。不過晩上因為飛蟲問題就不太建議用。都係返去用大浴場好了。大浴場雖然冇乜景，但是有免費的飲品及冰條提供。房間除了我打死了一曱甴外，其實都叫清潔乾淨的。晚餐早餐都係唔錯的美味。 服務態度貼心，仲有小朋友玩具可以借。2歲女兒亦住得開心。

以前住過星野幾家特色酒店，温泉酒店是第一次。整體還算滿意，小火車儀式感滿滿，餐食確實差強人意。酒店在鬼怒川算是別出心裁，不在河側。房間就不要有幻想，不過櫻花季的花見温泉驚艷，住一次足夠，下次還回來鬼怒川可能會考慮傳統日式旅館。

建議打車到酒店，真的走不到。入住有單軌小纜車，時長几分鐘，就是拉到山上幾十米，酒店很新，景觀森林景，大浴室沒有老温泉酒店有感覺，唯一吹用機用了戴森。房間四十平和洋式周正簡潔，有露台，無浴缸。大廳茶水吧簡陋熱水也是温的，早晚餐完全差評！不是説食材要多好，但至少要用點心，以前吃接團隊的界阿爾卑斯的餐還注重擺盤，有設計理念，界鬼怒川這兩餐太敷衍了，味噌湯巨鹹，七寸幾小片刺身，主菜三薄片牛肉，這是我吃過人均兩千多最差的餐。以前愛訂界因為在地趣精彩，品酒看演出，後來一些店的在地趣開始糊弄，比如界波羅託，鬼怒川的是講益子燒。後面我發現瞭如有馬格蘭、銀水莊、濱之湯、伊豆高原龜之井這些温泉酒店後發現星野界推廣做得好，但備品尤其衹有一瓶散裝水不能忍、餐食已經非常中檔還賣出了高檔的錢。界各店水平不一，鬼怒川店屬中下水平，花這個價錢來這偏遠的地方看這個景吃這個餐是非常不值的。

服務很好，早晚餐豐富好吃，特別是晚餐很驚艷，坐在窗邊，美景加美味，體驗感強。到酒店要坐一段酒店的纜車很有特色，趕上酒店安排的有關益子燒的講座，非常好的體驗。

很好很不錯。不愧是星野連鎖。房間很舒適，酒店環境清幽淡雅。早晚餐也非常的好吃。度假勝地，下次還會再來～

帶家人出去走走泡泡溫泉♨️！蛮有特色的一家汤旅饭店。