Tài Khoản Khách
22 tháng chín, 2023
The only thing 4 star about this hotel is the view. Our room, "Alive"had broken furniture, shabby carpets, black mould in the shower grouting, broken toilet roll holder and nasty stains on the radiator. There was rubbish behind the bed and even clothing left in the wardrobe from the last guest!. A vacuum cleaner nozzle hadn't seen the edges or around the furniture for at least 12 months. When I wiped the TV remote the filth on it was disgusting. I had to wipe the bottom of the wardrobe before considering putting my clothes in it. I was so upset at the dirtiness of a room which was costing us over £800 for four nights,( that you have to pay when you check in by the way) that I asked for it to be cleaned again before it felt useable. At least that got rid of the flies. I thought the 4 star breakfast would save the day but it was NOT 4 star. No continental choice to help yourself, just a menu that stated VERY clearly that there was a choice of one plate of food (one being a bacon sandwich OR an egg sandwich), and any further foods would be chargeable!! We were left hungry on the first three mornings but on our final morning it was a different chef who did us a hearty full breakfast with extra toast and jam. Apparently it had to be just jam....that was all they offered! Absolutely NOT 4 star, an average 3 at best. Your reception area is "sticky" dirty, shabby carpets and decor and needs more attention. Won't be booking again.....even for the stunning view.
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