Holiday Inn Express London - ExCel, an IHG Hotel

Clean hotel with friendly efficient staff. Location good for our show at O2 Arena We stay every year for the show,but we both felt that the quality and standard has dropped on the cooked breakfast. The sausages are now poor quality, mushy texture with unpleasant aftertaste, and the hash browns were so oil soaked,and had the texture of cardboard. Everything was just lukewarm, not hot as it had been in previous years. On the plus side, two pancake machines have now been added, quick and easy to operate. We also ate in the restaurant the previous evening, but although the menu has improved, at 5pm (opening time for anything other than toasties or pizza) several items were 'out of stock ', including from the specials board! The selected meals I would say were just okay, the standard of an average pub meal. Summing up, I would still stay here again, but would eat out for evening meal and sadly only have continental style breakfast, which is disappointing as the cooked breakfast was previously a highlight of the stay here!

Easy to find. Have great views through the window; may see the sunset glow (see the pic posted) and the passing trains and aeroplanes. Relatively quiet environment, with good soundproof decoration. Spacious rooms. Friendly and helpful staff, quick response and considerate service. Special thumb-up to the front desk and the breakfast service.

Hotel is based in a nice location, however the cleaning can be a lot more better as there was dust. It’s a shame parking is not included.

Bathroom lock in room 238 broken, mould spots on grouting in bathroom, overall room condition good. Waiting time in restaurant was poor/average as was the amount on offer for breakfast on Monday morning. Food from evening menu wasn’t great, hotdog and burger not worth the price. The staff in the restaurant and bar were exceptionally friendly and were very kind and interactive with our children.

The hotel's location near the Excel Exhibition Centre is ideal for business travelers or those attending events in the area. The rooms were modern, clean, and well-appointed, providing a comfortable retreat after a busy day of sightseeing or meetings. The complimentary breakfast offered a variety of options to suit every palate, ensuring a satisfying start to the day.

The price is very reasonable with decent breakfast. The room is a bit small and the location is a bit further away from city.

good service, clean facility staff were very friendly

It’s very clean and near the tube, a little far away from airport checkin desk by walking. The breakfast is good and with good service. Deserve to stay when you are catching up a flight at the early morning

A lovely place, proximity to nice places.