31 Street Broadway Hotel

I've stayed in many cheap hotels, but sadly this one has been my least favorite. The main issue I've had is the unspoken deposit fee that was not stated in terms of how much it was and I was charged 175 dollars in addition to the hotel room fees. The shared bathroom was nasty and was not taken good care of, I will not return to this hotel again.

Muy malos los baños

This was the worst day I’ve ever stayed at before. Nothing worked that smoke detector kept going off every 30 seconds and yelling at me. They would not assist me fixing it. The TV didn’t work. The stove top burner did not work. And I still have not been returned my deposit that I was not told about till I arrived. Staff very rude and no professional in anyway but onstead made me feel uncomfortable and laughed at me. I hated the whole stay and was scared to leave room.

I had a reservation booked 3 days prior to my stay. When i got there by 11:30 PM, there was no record to concierge/security. He called management over 5 times and no one picked up. So, Front desk literally said i don't have room for you because there is no key here under your name and you need to talk to *******. It was around 1 AM without knowing what to do. After contacting ******* and recollection confirmed, he came back and he said we have a key for you. It was too late as i had my rebooking with *******. This is the most awful experience i have ever had. Yesterday, they emailed me stating that they had key for me and why I misinformed *******. Instead of apologizing, they wrote me that note was above disrespectfulness. Please use your own judgements before booking.

I made the reservation for my daughter but they told me this was not possible to change my name to her name on the reservation. I had to work with ******* to fix this since this was not mentioned in the policy. ******* where able to help me but the hotel told me working with ******* was illegal and my daughter won't be able to do the check in if I'm not with her. They where not able to find the room. It took an hour just for check-in. Beds where not properly done. Which give some doubts if they where cleaned or not....

Worse place I have ever stayed. I paid almost 3k for a 3 night stay here and it was the worse experience I ever had . The towel were super dirty and sticky, the beds worse mattress I ever slept in my life the pillows completely flat . The room was dirty and loud . The bathroom is so tiny you can hardly move in it. Stay away. There is like 10 different hotels inside the same place check out is at 10:00am and check in at 4:00pm . Do not recommend this place to anyone .

Nickel and dime you. Charge to hold bag, additional fees at time of check in for "state tax, keys, security hold. Rude front desk.

It was good enough as a place to sleep at nights even though the bed was not very comfortable. Shared bathroom was cleaned several times each day and was not an issue. Excellent location, lots of options for food and is 1 min away from MTA in Herald Sq. A good budget stay!

Bathrooms dirty, TV did Not work Ceiling pipes too low, I hit my head with it. No towels available No room service while your stay When you asked front desk for help, nobody comes and help you.