The Mark New York

favorite to lobby hotel comfortable to family

酒店位置很好，離大都會博物館特別近，走路就到👌，酒店的服務也特別好，早餐很豐富👍

老房子臨街，稍微有點吵，隔音不是特別好。其他可以説完美，是我在紐約最喜歡的酒店之一，位置也非常好，步行可達中央公園、大都會博物館等等。

Great location and hotel staff. Bday cupcake in room with fruit. Disappointing restaurant experience. We had a reservation for birthday lunch at streetside. We checked in a few minutes early. We were appropriately dressed maybe over dressed since it was a birthday lunch. The host checks us in then says - oh someone has sat at your table. we waited thinking someone just sat down and would be moved. He them says it a special guest or event- i didnt hear the exact word after special. We are a little taken back but I state we are hotel guests in case he didnt see that. I was surprised to be bumped so rudely. He says they cannot accommodate streetside but can he offer the lounge and walks that way. I know the lounge is packed because we passed it on way down. I say we wanted to sit outside and that was our reservation. He says he can offer us the back patio and i say i didnt know there was a back patio and he hands us off to two inside hostesses and says can you take these hotel guests to the back patio. I didnt know there was a back patio because i dont think its really part of the restaurant or it shouldnt be part if a Jean Georges restaurant. It's a small area with a few tables that werent set up. The walls must be thirty feet high with a view of the venting system and a slice of sky. It not decorated like the front or inside of the restaurant It is not offered on Resy as a seating location. We should have left but we ate quickly and paid the bill. They sent us like 15 pastries and said on the house which went to waste since we were two people and had already ordered food. I think restaurant reservations should be honored, especially for hotel guests. At the very least if you're bumped for someome , attempt to offer similar seating My app still has a completed streetside reservation so we were clearly bumped. Not 5 star service The back patio should not be offered. I phoned guest services later and they said that shouldn't happen and would check with the restaurant but I heard nothing back. Tips: If its a special occasion phone again to confirm or go down from the room early or be prepared to argue on 77th street.

Expected so much more from this world class hotel, but was disappointed. An error with adjoining rooms I had been guaranteed separated our family on the first night and the compensation we were offered was forgotten about when paying the bill. Simple requests went unanswered such as asking for cutlery and, honestly, we felt like our custom just wasn’t all that important or welcome. The location is incredible and we had a lovely few drinks at the bar, but overall I expected so much more from an establishment of this calibre. To top it off - when I provided detailed feedback as requested by email (which expressed my disappointment) I heard nothing back at all. At these prices I urge anyone to choose another hotel where the experience will feel more personal and you will feel more valued as a guest. We don’t plan to go back to The Mark.

This hotel just screams quiet luxury. I absolutely loved every square foot of this hotel. from the boutique style, quiet fashion touches such as black-and-white flooring and compliments of orange roses, to the wonderful and highly trained staff on customer service and providing five star service. The bar is a little tight, specially in the night, but overall, a great hotel located right next to Central Park, and of course, the shopping, this made for a great hotel for my first time in New York City. Highly recommend!

We had an amazing stay here over the Christmas. Our suite was just perfect for our stay. Loved the hotel facilities including the use of the full gym each morning. Great location and so accessible to everything NYC has to offer. Will definitely be back

When we are in NYC, we always stay at our favourite hotel, The Mark. We just had some unforgettable days with the wonderful team of this lovingly run hotel. From A-Z everything is perfect - the rooms with their beautiful interior, the super friendly staff wherever you go, the very knowledgeable concierge desk with Maria and Suzana, we felt so welcome and at home every second of our stay. We cannot wait to return.

Staying at The Mark is always a treat. The staff treat you like they know you. They know if you've stayed with them before and they thank you for coming back. Front desk, bellmen, concierge and all other staff go out of their way to HELP. Rooms are beautiful, neighborhood is "old" New York and conveniently located and easy to get around from. Can't wait to return!