Tài Khoản Khách
17 tháng tám, 2023
The actual afternoon tea was nice. A good selection of savoury and sweet with the addition of a small cup of soup, it was tasty. The white bread felt fresher than the brown and the tiniest pot of whipped cream would never have covered 6 small scones. I do prefer and expect clotted cream with an afternoon team.m but appreciate that is preference. But it is the service I need to call out as needs improvement. Our food was dropped off at the table with no description of what anything was….we had to work that out for ourselves although the soup was described when it arrived. We all had tea but when one of us went to pour we spotted a dirty cup. We tried to catch attention of the staff but eventually my partner went up to the bar to have it changed. When he said it was dirty, he was told it was just coffee stains. It wasn’t! But regardless, that should never have been the response. We continued to eat the food and eventually ran out of tea as the small pot was only sufficient for one cup. Again, we tried to catch attention of staff however after about ten minutes I had to go to the bar to request more tea. Not once did anyone ask if everything was ok or did we need anything else. It almost felt like they purposely avoided eye contact or any engagement with guests. My final request was for the bill, again I had to ask at the bar for that. We left with no further comment from staff, no thanks for coming, have a good day or even goodbye! Summing this up, food good, nice environment but service needs seriously addressed! I also don’t understand how tea for two is £35.95 however for one it’s £22.95 when it was all served on the same dishes. I would not return nor would I recommend to others.
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