Grand Hotel Capodimonte

The worst hotel ever! The entry is directly off a main road with a very narrow pavement. Everything is very old, the hotel has probably seen better days in the past but it's now nothing but ancient ruins. The air-conditioning didn't work either. I was booked for 3 nights but I couldn't stay there more than one night before I moved to a better hotel.

Mi spiace, ma mai vista una colazione così scarna. Arrivo alle 9,35 nella stanza colazioni, ribadisco siamo a Napoli, non trovo ne un cornetto ne una semplice Crostata o qualsiasi altro dolce fatto in casa. Quattro mini Muffin e tre girelle di numero congelate messe sul Tavolo. Alle mie rimostranze, un cameriere fa spallucce il secondo imbarazzanto, ci troviamo in un Hotel 4 stelle mi dice, prendendomi in giro, che sono in cottura i cornetti....non arriverà nulla. Non ci siamo proprio mi spiace ma non so trattano così i clienti.

I booked this holiday in Naples as my wife has always wanted to visit the nearby site of Pompeii and it was her birthday wish. The only hotel offered on the TUI app near to my wife's birthday was The Grand Hotel Capodimonte, a 4 Star hotel. On arrival at reception there was a very strong smell that I recognised as a damp plaster smell. We were given room 208 on the second floor. The damp smell was even stronger in the room. Room 208 is quite large with one window in the bathroom and one in the bedroom. The windows were very high so it wasn't possible to reach them or see through them without standing on a chair. The shower had a lot of black mould on the sealant and the tiles had lots of grout missing, the desk was very battered and well past it's best. My wife was going to unpack but we couldn't reach the rails in the wardrobe as they were approximately 9 feet high. We decided to freshen up and have a shower. This proved to be very uncomfortable because there was no cold water, either to the sink or shower. So we had to shower/wash and bush our teeth using hot water. Day 2 We got up to go for breakfast. Personally I like a cooked breakfast so I opened the one small cooked breakfast tin and I was horrified by what they expected people to eat, there was something that I believe they were serving as "bacon" (please see the picture) it was in a cold slimy white liquid and there was very little red meat in there, it was all fat. Next to that was some tiny sausage looking things that looked like they'd been there for months, the next was some yellow liquid that I believe they were calling "scrambled eggs" I watched someone attempting to put it on his plate, it poured aff the ladle with a consistency of porridge. This food wasn't fit to eat, it was cold and it looked vile. So I thought I'd have a slice of toast (all hotels do toast, right?) wrong! No toaster and no bread. There was absolutely nothing on that table that I would consider as a suitable breakfast. My wife tried one of the sweets and a cup of tea, she said it wasn't very nice but better than the nothing I had. Day 3 Breakfast was exactly the same, in fact I would put money on it, it was exactly the same bacon and little sausage that I saw the day before because nobody ate it and it looked equally as vile. The yellow stuff (scrambled egg?) did look slightly less watery. This was when I took the pictures. I also took the pictures around the hotel of the crumbling plaster and very dangerous roof top terrace, that was partly blocked off by red and white tape. I contacted TUI to complain and TUI asked me to choose 3 hotels from a link they sent me and they would try to get me moved (at my expense!) I picked 3 hotels with the same 4 star rating only to be told they weren't contracted to TUI so they couldn't get me moved. I complained again and said if you can't move us, get us home because I simply couldn't say in this derelict slum any longer. I was asked to pick 3 different hotels, which