Palazzo d'Auria ApartHotel

Extremely unprofessional, to say the least! We had a reservation to stay for 4 nights, booked with 3 months in advance, and a week before our arrival the hotel canceled with no explanation. This changes our whole itinerary! We are beyond disappointed Do not book here!

The hotel is placed in the old town and due to that you may expect not everything is new. You get 3 keys, one for the gate, actually it’s a tiny door in the gate. One for the floor door, and at last one for the room. The room which was in two floors divided by iron stairs, with bathroom upstairs, and living room and kitchen downstairs. The kitchen is small, my opinion it is too small, and the equipment is of older date. I was missing an oven and a toaster for bread. And i was missing power outlets. As said the hotel (apartment) is placed in the old city, but it seems to be in a very touristy location. There are people everywhere, scooters and cars, and the Italian people are high-pitched, and are shouting to each other. When we arrived we were met by a nice and friendly receptionist who explained everything well. The cleaning staff is very friendly and helpful.

Myself and two friends arrived here for three nights. We received a friendly and warm welcome on arrival. The room was second to none, very modern and air-conditioning and shower were superb. Kitchenettes were fully equipped. Rooms were cleaned every day and plenty of towels provided. Beds were very comfortable. Every query from unlocking the safe to booking a taxi for the airport was dealt with immediately and in a friendly manner. We felt completely safe as there was a big door leading to main entrance, another door leading to second floor where our apartment was and a door to our room which were all only accessible by key. I would highly recommend staying here when coming to Napoli!

Camere spaziose, letto comodo, bagni con tutto l’occorrente, salottino con tutto il necessario, angolo cottura. Situato in centro con ottima posizione per visitare Napoli! Zona tranquillissima, personale cortese, preparato e disponibile!