Service staff at around 12+pm was very helpful and informed us that 2 rooms are ready even though check in time is 2pm. Confirmed that all 4 rooms will be on the 6th floor after repeatedly checking with him. Brought our luggages to the room and found that they are both a bit musky smelling with old cutleries. Bathtubs trimmings were mouldy and one of the rooms smell of cigarettes though they are non-smoking rooms. Bearable state but could be better.
Came back after lunch to check into the remaining 2 rooms and noticed one of the cards indicated 320. Questioned the counter staff on why was the room not on the same floor and received a curt response with no eye contact, that all 6th floor rooms have been booked a day earlier. Funny when my reservation was confirmed a week earlier. Too tired from the heat outside to argue.
Room 320 although does not have a smell but the pillows, bedsheets and blankets did not smell like they have been washed when we turn in. Chucked the 2 bolsters aside. Started to itch shortly after a minute from tucking in but was both too tired and forced ourselves to sleep through the night.
Overall the hotel on the front looks relatively cosy but corridors smell from old age, 6th floor rooms musky, bathroom rather irksome and room 320 beddings smell unwashed.
Even though it is cheaper than some higher ends hotels, hygiene is the very basic and crucial in every service line. Disappointing and never again at Harmoni Suites Hotel.
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