Tài Khoản Khách
3 tháng sáu, 2024
4 star hotel, never it was like a 1980’s hostel. Booked all inclusive so why put us in self catering rooms. 3 & 5 year olds able to access knife draw and open patio doors that had no locking mechanism. Mattress had large slash in it along with numerous cigarette burns, asked for it to be changed only to be told there was nothing wrong with it. Air con didn’t work and still didn’t work after rude maintenance staff said it was fixed. Large screw sticking out of floor being used as door stop, could have easily been stepped on at any time. We asked for them to do something about it because of children hurting themselves and their response was “ tell the children not to step on it “ Ceiling light fitting was hanging out, no maintenance came to fix it or even to look at it. Kitchen hob was easy to turn on so my daughter & son-in-law took their mattress into living area where children slept for the safety of the children if they touched the hob and accidentally turned it on. We never wanted any cooking facilities we booked all inclusive and if we’d been given a room that reflected the bored basis & price we had paid these things would not have been any issue. Terrible hotel, best described as Hostel the 4 stars seriously need’s reviewing.
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