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Lage ist in Ordnung. Sauberkeit lässt zu wünschen übrig. Das schlimmste und ist beim öffnen des Fenster das komplette Fenster zu Boden gefallen!!! Zum Glück ist uns nichts passiert.
Katastrophe!!!!
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Tài Khoản Khách
Lưu trú vào thg 11, 2024
Gia đình
4.0/5
Rất Tốt
Đăng tải vào 31 thg 12, 2024
Rooms were lovely, staff lovely and whole place is generally clean except for all cigarette butts outside front door which is first thing you see. Parking €29 a night so park out front or on neighbouring streets for free. The restaurant wasn’t open when we stayed for some reason and bar only opens for 5.30 onwards so if you arrive early you can just sit in the lobby. The room we had was a suite and had two bathrooms and was very spacious, water piping hot with great pressure, shower was awesome! Fast easy to connect WiFi and very comfy beds and nice soft towels. Breakfast is €22 per person and children eat for free, which is superb as the breakfast buffet was absolutely superb!! There wasn’t much NOT to eat and the coffee was of great quality, very impressed as we had a long drive ahead of us and set us up for the day. If staying in Munich stay here as very centralised and has a great little mall round the corner for Asian restaurant, kebab, bakery, butchers , pharmacy and a pennys. Great stay
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Tài Khoản Khách
Lưu trú vào thg 10, 2024
Người đi công tác
1.0/5
Đăng tải vào 8 thg 11, 2024
Terrible experience, the hotel is very wind down and I had 5 flies in my room some dead when I got there at 11pm. No phone to warn reception in the room and I was ready for bed. Reception person even challenged my online booking payment with Booking despite showing all the relevant receipts. Terrible experience so far.
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Tài Khoản Khách
Lưu trú vào thg 5, 2024
Người đi công tác
1.0/5
Đăng tải vào 18 thg 6, 2024
The black guy from reception its the rudes and most unpleasant hospitality worker that I've meet in my life and probably from the entire world... he could barely spoke English and during the check in was very rude and arrogant. THE WORST CUSTOMER EXPERIENCE FROM MY LIFE!!
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Tài Khoản Khách
Lưu trú vào thg 11, 2023
Khác
2.0/5
Đăng tải vào 5 thg 12, 2023
We had chosen this hotel for our stay during ISPO Trade Show 2023 in Munich, Germany. The price was too high when compared to facilities and amenities provided. Also there was no hot water in washroom considering its winter season. Also breakfast was expensive. Also they should have free cancellation policy(24-48 hours prior check in) like all other hotels have. Also rooms were not not up to mark in terms of cleanliness and hygiene. I would not suggest anyone to book this if price is over $100
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Tài Khoản Khách
Lưu trú vào thg 7, 2023
Khác
3.0/5
Đăng tải vào 26 thg 8, 2023
This hotel is fine. I asked for a nonsmoking room, but got a smoking one. Thankfully they were able to change it. They said they can't really control whether it's smoking or not. This hotel is linked to a nicer hotel, so if you're seeing pictures and reading reviews it may not be the side your on. This one is the left and is cheaper. There's no AC and the room isn't very big. We used this when we flew in for one night and it was okay.
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Tài Khoản Khách
Lưu trú vào thg 5, 2023
Khác
4.0/5
Rất Tốt
Đăng tải vào 19 thg 6, 2023
We stayed in this hotel group in June 2023 (31 persons) for 1 night. The rooms are nice end have airco, The evening meal and breakfast, were excellent quality. The service and reception very friendly
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Tài Khoản Khách
Lưu trú vào thg 6, 2022
Khác
1.0/5
Đăng tải vào 24 thg 7, 2022
I stayed in both Rilano 24/7(left) and the Rilano Hotel Munchen(right) as they are in the same blog, share the same reception and restaurant. I stayed in the cheapest room, which is extremely small like some hotels in certain Japan cities. Not expecting this in Germany. My bedroom is more spacious than this. There is no space to open up a luggage and no surface at all to put things except a small table. There is a toilet brush next to the toilet, not a good sign. Shower pressure for the handheld shower is weak. Hair dryer is hanging above the toilet, make sure you don’t drop it in the toilet. Elevator wait time is usually over a minute. Toilet roll almost come out of the holder because in my opinion the roll should be inserted from the right side so I mean they should install a different one. There were dust on the bathroom glass shelves. Breakfast selection is way too little. Do yourself a favour and stay elsewhere. This hotel has nothing that match German standard and quality. They should just close it down, both hotel wings.
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Tài Khoản Khách
Lưu trú vào thg 10, 2024
Khác
1.0/5
Đăng tải vào 4 thg 11, 2024
Standardzimmer im Hochhaus -5Sterne: Heizung geht nicht, Klimaanlage geht nicht (Zettel im Zimmer: ...im Moment nicht verfügbar), Zettel war wochen- oder Monatealt. Problem nicht nur in einem Zimmer sondern mind. 3 Stockwerke (waren Gruppe mit rd. 20 Zimmer auf mind. 3 verschiedenen Stockwerken). An einem Morgen während Aufsteh- und Duschzeit ausserdem kein warmes Wasser, Fenster sehr klein und dunkel, Matrazen durchgelegen und zu weich. Kolleginnen haben Zimmer mit Fön heizen müssen Habe wegen Rückenschmerzen nach 1 Nacht auf Premiumzimmer im Neubau upgegraded. Die sind dann ok. Würde man nur diese Zimmer kennen könnte man 4 Sterne geben. Frühstück sehr gut, Auswahl ok Mittagessen gut Meetingsräume und Infrastruktur ok Parkhaus mit grossen und hellen und ausreichend vielen Stellplätzen sowie Ladestationen relativ ruhige Umgebung Zusammenfassung: Neubau 4 Sterne, Hochhaus -5 Sterne. Wir waren mit internationaler Gruppe mit Führungskräften da, musste mich für München und Deutschland wirklich schämen. Das Hochhaus kann man schliessen oder als Monteurzimmer vermieten für 30EUR (Entschuldigung, will niemand beleidigen). Gab keinen Hinweis bei Buchung oder auf Webseite bzgl. nicht funktionierender Heizung/Klima. Finger weg von Standardzimmer.
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Tài Khoản Khách
Lưu trú vào thg 7, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 27 thg 8, 2024
Ich bin jedes Jahr mit meiner Freundin in München um das Hardshift Festival zu besuchen, daher haben wir auch ein Hotel fürs Wochenende gebraucht und unsere Entscheidung ist aufs Roland gefallen. Service super freundlich Zimmer sehr sauber und im optimalen Zustand. Wir konnten sogar aufgrund des Schneesturms problemlos noch eine Nacht hinzu buchen. Die Preise sind für München mehr als in Ordnung. Über die Bar die es dort gibt kann ich mich auch nicht beschweren leckere Drinks, die Preise sind dort etwas hoch aber es ist nur einmal im Jahr da kann man sich auch mal was gönnen.
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Luca P
Lưu trú vào thg 12, 2023
Người đi công tác
1.0/5
Đăng tải vào 24 thg 1, 2024
Che dire? un hotel terrificante. Personale estremamente scortese e poco collaborativo. nessuna comunicazione fra i vari receptionists. Ogni volta bisogna ripetere le stesse cose. Camere: vecchie, sporche, moquette macchiata e soprattutto il bagno non viene pulito!!!! Inoltre la signora delle pulizie perde molti capelli che rimangono sparsi ovunque. Il servizio bar ed il ristorante non possono essere addebitati sulla camera quindi ogni volta e'necessario pagare. Al check out pero' mi hanno chiesto il pagamento di una birra che non avrei pagato, secondo loro. Si trattava di due bottiglie di acqua che erano prontamente pagate all'arrivo, ma chiaramente nessuno sapeva nulla. Sicuramente da evitare, per sporcizia ed incapacità del personale..
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Phản Hồi Từ Khách Sạn: Caro Luca, Grazie per il tuo feedback dettagliato e la tua valutazione onesta. Siamo sinceramente dispiaciuti di apprendere che il suo soggiorno presso il nostro hotel non ha soddisfatto gli standard attesi. Ci rammarichiamo inoltre dei ritardi e delle difficoltà che hai riscontrato nel comunicare con il nostro team del front office. Faremo in modo che la tua esperienza venga esaminata con il nostro team per garantire che tali problemi vengano evitati in futuro. Segnaliamo però che ovviamente è possibile farsi scrivere in camera i conti del bar e del ristorante e poi fatturarli a fine soggiorno. Sensibilizzeremo di conseguenza anche il nostro personale addetto alle pulizie, affinché in futuro le camere vengano pulite secondo i nostri standard. Purtroppo senza ulteriori dati non possiamo risalire alla birra non pagata, ma sospettiamo che sia stata prenotata per errore nella tua camera. Naturalmente vorremmo scusarci per questo. Ci auguriamo che, nonostante questa delusione, ci darai un'altra possibilità per riconquistare la tua fiducia. Se avete ulteriori dubbi, saremo lieti di assistervi personalmente in qualsiasi momento. Distinti saluti Andreas Luce Responsabile delle operazioni
Tài Khoản Khách
Lưu trú vào thg 10, 2022
Khác
4.0/5
Rất Tốt
Đăng tải vào 13 thg 11, 2022
Businesshotel. Im Bereich des Restaurants ist noch von den Speisen her Luft nach oben. Die Karte ist recht begrenzt und es schmeckt dann wie von Blockhousemenu = Convenienceprodukt. Könnte man schon besser machen.
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Tài Khoản Khách
Lưu trú vào thg 8, 2022
Người đi công tác
3.0/5
Đăng tải vào 4 thg 9, 2022
L’hotel non ha particolari punti di forza Le stanze sono ampie non particolarmente belle Bagno grande ma con doccia piccolissima Buona la colazione ma cara Comodo. Il parcheggio interno ma anche questo caro Servizi inesistenti per cui mom valutabili