Tài Khoản Khách
ngày 18 tháng 2 năm 2025
Terrible experience at Hotel Mount Breez - AVOID! My recent stay at Hotel Mount Breez was extremely disappointing. The issues began when they required a deposit via bank transfer before my arrival. Upon check-in, they insisted I pay the full amount before even showing me the room. The biggest problem was the room itself. Despite booking and paying for a beach view room, I was given a room overlooking railway tracks instead. When I complained at reception, their response was unsatisfactory - they claimed this was the room assigned to my booking. They said I would need to wait 30 minutes for a beach view room to be cleaned if I wanted to switch. They refused both to refund my money or allow me to cancel and book elsewhere. The customer service was unacceptable throughout the entire experience. If you're planning to stay in Mount Lavinia, there are many other hotels with much better customer service. I strongly recommend avoiding Hotel Mount Breez.
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