Ibis Novo Hamburgo

這個酒店一進去大廳就是一股發黴的味道，到了房間也是。原本對IBIS印象很不錯，因為這個酒店，對這個牌子的印象顛覆了。

餐飲不是很豐富。

Personal muy atencioso. Camas comodas. Limpieza

Amabilidad del personal . Muy amables. Todo simple

Ibis NH is very well located facing BR116 road and close to downtown, and outlet mall. Services, Internet connection, breakfast are good. There is also a buffet option for dinner. Despite being close to the road, rooms are quiet, providing a good night of sleep.

If you want to lay on a rigid bed and get sand flee bites... go ahead! (ho and please explain how there could have been sand flees when so far from a beach!?!?!) Only one employee was bilingual and nice. The others were "in training" or not interested in giving customer service. The breakfast buffet was basic and awful to say the least. If I had know that almost no deliveries were possible in the area for the other meals, I would have stayed elsewhere.

Terrible old mattress at all rooms, you can even see the curved mattress through the bed sheets, my back hurts after 2 nights there, imagine you have a wall in between you and your wife while sleeping so you can have an idea of how deep the mattress are deformed. Terrible service, it was a fight trying to get the money back from the nights I did not use. They basically did not want to refund it, I was forced to dispute the charge in my American Express Platinum in order to get my money back.

O Ibis é a minha segunda casa. Mensalmente estou aqui. E apesar de diversos hotéis na cidade e na região escolho estar aqui. O atendimento é incrível!! Café da manhã delicioso, completo cheio de opções para todos os gostos. O time que trabalha no café, na recebe na limpeza quartos é impecável!!

Ao chegarmos no hotel, fomos muito bem atendidos na recepção pelo Marcelo e no outro dia, mesmo chegando próximo das 11h no café da manhã, a atendente Adriana, nos recepcionou super bem e ainda fez um ovo mexido nota 10, Funcionários sempre com sorriso no rosto e prestativos!