Tài Khoản Khách
2 tháng một, 2024
Stayed in hotel du lac from the 27th December 2023 until the 2nd of January 2024 as a family of 4. The hotel is placed in an amazing landscape between the lake and mountains, perfect for skiing and snowboarding with free “navete’s” (bus) from the hotel to the lifts (in just 7-10m). As a customer you will notice that the hotel is split in two parts, the reception/rooms and the restaurant/ bar. The facilities are OK providing the basics. Bathroom amenities are short with only a liquid soap left (with different brands in each room). Since the hotel is isolated if you ask for transportation to Montriond or Morzine the only answer we got was that the only solution was to use the hotel driver (Andrew, a great person) and since he’s not omnipresent several times you feel stuck at the hotel. The weird thing is that when you arrive to Morzine you can find is the restaurant’s walls and near the tourist office place a list of 10 taxis/ drivers, which is odd against the limited option that the hotel provides to guests. Also when the reception is asked for the use of the hotel transportation is not a straightforward process “you have to book in advance”. Luckily when we met Andrew he was so forthcoming and put us completely OK to call in anytime to pick up us up, really great. Access to rooms is made by stairs which is not great in the luggage carrying part without elevator or someone at the reception to help you with that. I’ve stayed in many hotels for the last 30 years and I think it was the first without that attention. About the second part of the hotel, food of the restaurant is very well cooked with excellent flavours. Very good raclete and new year’s eve dinner. Still the breakfast should improve a bit in diversity and freshness of the fruit, not using canned ones. The spark in the hotel is part of this hotel staff, mainly Remy and Amandie, they gave life and light to our stay, always interacting, always with a smile, super available, kind and dedicated. Our review would be defined a 3 to the first part (reception / rooms) and a 5 to the restaurant/ bar, making it a 4/5 review. Wrapping up Hotel du lac is set in a great landscape, close to transportation for ski lifts needing better customer service at the reception/ rooms and having a good restaurant / bar team as an important part of customer service, as they play an important part of the aprés-ski and dinner time. Every hotel does not differentiate itself unless it provides a unique experience, and for sure the hotel management should look at restaurant/ bar team, as they are a keeper.
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